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Customer Service Representative

2 weeks ago

University Endowment Lands, Canada Gold's Gym - British Columbia Full time

 Gold's Gym University Market Place is hiring a part time Customer Service Associate

Are you an outgoing, people oriented individual? If yes we want to hear from you

Gold's Gym has been a leader in excellence for over 45 years with over 700 locations world-wide At Golds we are committed to helping people find their inner strength and reach their goals. We offer the whole experience, with diverse group class schedules as well as the latest in cardio and strength training equipment. We pride ourselves not only on having the equipment necessary for people to reach their goals, but also the support from our entire staff. At Gold's Gym, you become part of a tradition of commitment and excellence that has helped millions accomplish their goals and dreams.

Job Description:

Customer Service Representatives (CSRs) greet and direct members, guests and staff as they enter the gym. CSRs provide assistance to members, addressing any inquiries regarding gym operations and policies. Additionally, CSRs perform the following administrative tasks:

  • Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.
  • Monitor check-ins to identify delinquent accounts.
  • Open the Gym at 6am weekdays and 7am on weekends minimum twice a week 
  • Register all guests into the gym using proper registration procedures.
  • Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
  • Answer phone in a professional and courteous manner.
  • Respond immediately to member requests, inquiries and concerns.
  • Process retail and concession sales.
Job Qualifications:
  • High school diploma required
  • Excellent customer service skills
  • Ability to communicate effectively with both staff and members
  • Ability to multi-task
  • Knowledge of basic cash processing procedures
  • Functional computer skills

We look forward to hearing from you



What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application