AI/ML Engineer

Location:
Ottawa, ON | Hybrid

Department:
Engineering

Reports To:
Eugenia Kondratova

Type:
Permanent | Full-Time

About Solink
At Solink, our mission is to
safeguard what matters most
. We provide businesses with the tools to
know sooner and act faster
by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald's and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We've been recognized by Deloitte's Fast 50 and Fast 500, Business Intelligence Group, and as one of Ottawa's Best Places to Work. And we're just getting started

The Role
As an
AI/ML Engineer
, you'll play a hands-on role in solving meaningful problems, driving outcomes, and contributing directly to Solink's growth. You'll collaborate across product, customer support and engineering teams and be trusted to take ownership—because we believe great ideas come from everywhere. This is an opportunity for someone who's energized by challenge, fast learning, and making a real impact.

What You'll Do

• Design, develop, train and deploy computer vision and machine learning models (VLM & CNN) both in the cloud and at the edge.
• Ensure that the models are accurate, efficient and predictably evolving through automated MLOps workflows and validation techniques.
• Collaborate with engineering and product teams to define model requirements, based on customer use cases and bring models from research to production.
• Participate in the full software development life cycle of features that leverage ML - including search, summarization, and insight generation across video and transaction data.
• Create tools and develop agentic workflows that solve key customer pain points, while ensuring proper guardrails and ease of use.
• Monitor and optimize ML model performance, scalability, and reliability in real-world high traffic and high data volume environments.
• Stay on top of the latest research and techniques in computer vision, generative AI, and large language models to continuously improve our technology stack.

What You Bring
Must-Have:

• 2-3 years of experience of integrating ML Solutions into SaaS Enterprise applications.
• Strong proficiency in Python and ML frameworks such as PyTorch or TensorFlow.
• Experience developing and deploying computer vision models for the purposes of object detection, classification, and or video analysis.
• Experience working with or fine-tuning large language models (LLMs) or vision language models (VLMs) like GPT, Llama, or similar.
• Familiarity with machine learning pipelines, data preprocessing, and working with large datasets.
• Interest and a passion for developing complete customer solutions, from design to automated testing.

Nice-to-Have:

• Experience with optimization of memory and processor heavy computation at the edge.
• Experience with C++ or Rust.
• Experience with JavaScript or TypeScript.
• Familiarity with MLOps tools and practices (e.g., model serving, monitoring, retraining).

Security Requirements

• Candidates must undergo a criminal records check upon hire;
• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
• Be willing to comply with Solink's own security policies and standards.

Our Values
We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.
• Deliver with QUALITY – We sweat the details and hold a high bar.
• Win with TEAM – No egos. Just outcomes, built together.
• Lead with TRUST – We earn it through clarity, consistency, and care.

These aren't just words—they shape how we hire, lead, and grow.

Why Solink?
We're not just building tech - we're building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we're upfront about what's required.
• Meaningful equity: Every full-time, permanent employee has a stake in our growth.
• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
• Candid culture: Clear expectations, honest feedback, and no politics.
• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What To Expect From The Hiring Process
We respect your time and value transparency. Here's a general idea of what to expect:

• Intro call with our Talent Team
• Interview with the Hiring Manager
• Role-relevant task or case (if applicable)
• Final interviews with cross-functional team members
• Offer & onboarding

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.
How To Apply
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you'd help move Solink forward.

Solink is an Equal Opportunity Employer. We're committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.