Customer Experience Lead

Requisition ID: 241593

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you'll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank's core values and culture.

Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates

Build strong customer relationships and deliver excellent customer service

Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.

Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience

Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Excellent leadership skills, able to coach and develop your team

Strong customer service skills

Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset

Excellent communication skills

Availability to work a flexible schedule

Previous banking experience is a strong asset

Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What's in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.

A rewarding career path with diverse opportunities for professional development

An organization committed to making a difference in our communities– for you and our customers.

You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

A competitive compensation and benefits package.

In addition to French, the incumbent must also have sufficient proficiency in English, as the role involves regularly interacting and collaborating with groups and individuals based in Toronto, as well as consistently engaging with other people, including clients, who speak English, both locally and elsewhere.

Location(s): Canada : Quebec : Sainte-dorothee

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.