Field Service Technician – Ontario

We at Trudell Healthcare Solutions are looking for a Field Service Technician to join our team to ensure that critical medical equipment operates safely, reliably, and effectively. This role is perfect for someone who thrives on solving complex problems, has strong communication skills, enjoys traveling to diverse healthcare settings, and keeps patient safety at the forefront of every decision. If you're passionate about combining technical expertise with a mission to protect patients, we'd love to hear from you

Our Company: Trudell Healthcare Solutions is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable, and motivated team, the company is committed to exceeding our customer's expectations in delivering cost effective solutions to improve patient outcomes.

The Position: The position of Field Service Technician provides end user technical support and is responsible for maintaining, installing and repairing medical equipment within diagnostic/ventilation portfolios and other specialty products.

What We Offer:

In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

• Challenging careers that provide the opportunity to learn constantly
• Clear, consistent and demonstrated values
• Encouraged Professional Development
• Employee Recognition for Milestone Anniversaries
• Regular Performance Appraisals
• Regular Salary Reviews
• Paid Sick Days
• 3 weeks paid vacation to start
• Comprehensive Group Family Benefits including:
• Health and Dental Benefits
• Pension Plan
• Life Insurance
• Employee Assistance Plan
• Disability Insurance
• Out of Country Insurance Coverage
• Choice of supplied company vehicle or vehicle allowance

Key Responsibilities include:

• Assist with coordination of new equipment installations
• Conduct pre-installation/pre-sale surveys.
• Ensure to acquire and prepare necessary equipment and products for installations.
• Provide demonstrations, information, and data, to instruct others on the care and technical use of equipment.
• Perform preventative maintenance and modifications to equipment according to Company agreements and appropriate industry standards.
• Perform repairs and adjustments to medical equipment.
• Ensure networks are set up in testing facilities as appropriate.
• Inspect and maintain medical equipment.
• Ensure attendance during inspections and provide information to CSA inspector as required.
• Maintain adequate records of installations, repairs, and service activities to meet ISO and appropriate Company standards.
• Ensure high quality service is provided to our internal and external customers regarding installations, repairs and services.
• Act as technical resource and primary contact for diagnostic/ventilation services and other specialty products.
• Ensure customer complaints are handled in a timely and professional manner.
• Ensure communication is effective and informative regarding issues which may affect the quality of service or products.
• Participate in ongoing training and cooperation in special projects as required.

As an ideal candidate, you have:

• Post-secondary education in Biomedical Engineering Technology, Mechanical Engineering or equivalent.
• Minimum three (3) years' experience in installations and repairs of electromechanical equipment and other health care equipment preferred.
• Experience working in a hospital is an asset.
• Proven technical/mechanical skills to carry out services and repairs as required.
• Good time management skills and ability to effectively prioritize.
• Able to maintain an up to date understanding of medical equipment, technical requirements and repair procedures.
• A valid G class driver's license, and at least three (3) years' driving experience with an ongoing satisfactory driver's abstract is required.
• A clear vulnerable sector/ criminal background check, appropriate for working in the hospital environment.
• Ability to safely and lawfully operate a motor vehicle
• Ability to lift up to 50lbs (23kg).
• Ability to sit and stand, kneel, and bend while conducting repairs.
• Ability to climb ladders.
• Dexterity, enabling fine mechanical/technical work.
• Ability to travel.
• Fluent in English both written and oral.

Working Conditions:

• Office setting and in-field setting.
• Compensation based on a regular work week of thirty-seven and one half working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.

Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted.

Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know.