Associate Manager, Audit and Advisory Services

The Associate Manager Technology Audit is accountable for executing large, complex and sensitive projects of all types (key risk audits, systems development audits, SOX/MAR audits, policy and standard review, data analytics, program and project audits, investigations, consulting and other special projects) and the delivery of high quality, professional, cost-effective, value-added and risk-based audit services related to Manulife's application and infrastructure supporting information services and products.  The scope of the senior auditor's accountabilities includes developing risk assessments and audit approach for auditing information services and technology, including those of emerging risk areas such as cybersecurity, mobile and web development, big data, Agile software development environments, digital transformations, and cloud-based applications. The Associate Manager Technology Audit will assist in audit planning; executing engagements to deliver on the audit plan and assist audit lead in reporting.

Position Responsibilities:

• Understand the company's technology strategy, operations and regulatory environment to proactively identify areas of emerging and heightened risk related to technology that affect the company.  Reach agreement with management the risks affecting the technology unit; develop risk management objectives and audit programs to evaluate these risks;

• Understand Information Technology control environment to assess and evaluate the effectiveness and efficiency of internal controls and operating practices;
• Execute multiple simultaneous projects within time budgets and target dates as well as quality of execution, reporting any timing problems or budget over-runs to Manager or Director. 
• Execute audit projects to cover key risks and produce meaningful audit reports that clearly articulate the position on risks and related issues.
• Assist in developing and implementing a strategy to gain ongoing assurance over information services through automated methods.  Identify opportunities to automate testing using toolsets deployed internally or through the assessment of other monitoring/analytic tools available in the market.
• Assist in performing inherent risk assessment of assigned audit units, annually.  Assist in defining and proposing changes to information services audit units, maintain record of risks, key activities, systems and processes for sub audit units. 
• Assist in performing assessments of information services processes new to the company.

Required Qualifications:

• University degree in accounting, information systems, or other relevant degree, plus an auditing / accounting designation (CPA, CA) with an interest in technology / IT OR a recognized IT audit / security (CISA / CISSP or similar) designation, with 3-5 years of relevant experience.
• Experience working in a client-facing, matrix, project-based organization; typically gained through prior audit, advisory, consulting, or public accounting experience in a "Big Four" or other professional services firm, or other large organizations.
• Working knowledge or prior experience with information systems and operations used in the insurance industry and financial services industry;
• Experience analyzing complex data sets; Prior experience auditing various software development environments, including Agile;
• Ability to quickly comprehend business processes and identify the risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations;
• In depth knowledge of audit methodologies, system development methodologies, control frameworks and risk management practices, and regulatory requirements;  
• Excellent communication skills and ability to work collaboratively and independently.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.