International Student Plan Coordinator

2 days ago

Kitchener ON NG M, Canada Studentcare Full time

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STUDENTCARE

Job Title: International Student Plan Coordinator

Schedule: Monday to Friday, 9AM to 5PM hours per week)

Employment type: Permanent, Part-time

Work place: Kitchener/Waterloo area

Start date: As soon as possible

Salary: $23/hour

Who we are:

Studentcare is the Canadian leader in health, dental and travel insurance for students across Quebec and Canada. We offer university and college students group insurance plans and other non-insurance products such as Employee Assistance Programs and Telemedicine at attractive costs. Our objective is to make wellness easy and simple so that students can make informed decisions about their health and finances.

Advantages:

  • Paid vacation time each year
  • 8 afternoons off during the team's summer season
  • 5 paid days for personal leave (sick leave, accidents, family emergencies, etc.)
  • 1 paid day off for your birthday
  • Up to 3 paid days off per year for volunteering with a non-profit organization

Overview:

The purpose of this posting is to fill the position of International Student Plan Coordinator.

We are looking for candidates who are extremely organized and focused on customer service. Having an ability to communicate easily is the key to success for this position. Successful candidates should be willing to help and find solutions. Training will be offered. Travel may be required during peak periods.

Responsibilities:

  • Answering students' questions related to their insurance plans by telephone, e-mail and in person
  • Process requests from our members in a positive and enthusiastic manner
  • Explaining the plan to small and large groups of students at information sessions and kiosks
  • Processing enrollments and payments
  • Documenting transactions and procedures
  • Use our main database platforms to document transactions, customer issues, and solutions implemented
  • Take responsibility for solving problems and monitoring their progress

Requirements:

  • A minimum of 2 years' experience working in customer service
  • Knowledge of the college environment
  • Strong written and verbal English communication skills required
  • Other languages an asset
  • Advanced skills in Word, Excel, and other Office suite software
  • Ability to adapt quickly and be comfortable with change
  • Valid driver's license, as some travel within the area may be required
  • Knowledge of health insurance is an asset

We would like to thank all those interested in the position, but only the selected candidates will be contacted for an interview.

Job Types: Part-time, Permanent

Pay: $23.00 per hour

Expected hours: 10 per week

Work Location: In person

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