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Security Guard- Concierge

3 weeks ago

Toronto, Ontario, Canada PILLAR SECURITY SERVICES Full time

Job Summary

We are seeking a professional, friendly, and reliable Security Concierge to join our team. Under the direction of the Site Supervisor. As a Security Concierge you will be responsible for supporting residents and guests by addressing inquiries, resolving concerns, and handling complaints in a courteous and efficient manner.

As the first point of contact for residents and guests, you'll play a key role in creating a safe, welcoming environment while ensuring building policies and procedures are upheld.

Job Responsibilities:

· Provide excellent customer service while enforcing safety and security protocols

· Respond to incidents and emergencies promptly and effectively, including but not limited to fire alarms, medical situations, disturbances, and unauthorized access.

· Collaborate with law enforcement, emergency services, and site management when necessary.

· Notify proper authorities, Property Manager, and Pillar Management in emergency situations

· Enforce safety regulations at work site

· Enforce building rules and assist with noise complaints or parking violations.

· Review reports from guards for completeness and activity needing follow-up

· Provide written and oral reports to the Property Manager and Pillar management as needed.

· Investigate and/or report hazards and unusual or suspicious circumstances to the Property Manager and Pillar Management for correction or follow-up actions

· Operate security systems, including surveillance cameras, alarm panels, and communication devices.

· Maintain accurate logs of visitor check-ins, deliveries, and incident reports

· Ensure that documents are filed correctly (i.e., Party Room forms, Elevator forms...)

· Conduct regular patrols of assigned areas (interior and/or exterior).

· Monitor access control points and verify credentials of visitors, employees, and contractors.

· Follow site-specific post orders and company policies at all times.

· Maintain a professional demeanor and appearance.

Job Qualifications:

· Valid Security License

· Valid first aid or CPR certification

· Ability to build and maintain lasting relationships with customers

· High school diploma, GED, or equivalent

· Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

· Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers

· Excellent interpersonal, verbal, and written communication skill with telephone etiquettes

· Ability to remain calm and composed under pressure.

· Skilled at identifying critical issues quickly and accurately, and implementing SOP solutions

· Proficiency with Microsoft Office applications..

· Police Foundations / Law Enforcement diploma is an asset

· Prior experience in security, concierge, or customer service (residential preferred)

Benefits:

· Paid training and uniform provided

· Opportunities for advancement

· Friendly team and supportive management

· Safe and clean work environment

· Ability to enroll in Health Benefits

How to apply:

Please visit the link given below, fill the employment form and background authorization form and send it back to us at along with your security license and resume.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent, Casual

Pay: From $17.60 per hour

Work Location: In person