Housekeeping

Description

The Company
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.   Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.   Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.  
Job Description
The Janitor/Cleaner's main responsibility will be to maintain a clean, safe & healthy environment for the residents of the property.  Reporting to the on-site Property Manger this highly motivated and detail-oriented Janitor/Cleaner strives to create a great first impression and takes pride in a job well done. 
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the on-site Property Manager;
• Perform general cleanup of all common areas of the buildings (lobbies, elevators, lounges, gym, etc.)
• Manage routing upkeep of exterior areas and parking lot/parkade;
• Complete non-routine cleaning according to specified job orders;
• Remove garbage and recycling daily and prepare bins for weekly pick-up;
• Handle emergency cleaning and upkeep requests;
• Follow and improve procedures, follow up on requests;
• Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties;
• Ensure resident satisfaction by delivering a prompt, courteous service completing all work in a professional manner while ensuring a positive "resident service" experience to all residents;
• Other related duties as assigned.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience

• High School diploma
• 2+ years of janitorial/cleaning experience in residential or commercial setting

Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

• Strong communication and organization skills;
• Attention to detail and strong work ethic;
• Demonstrated ability to read and communicate in English;
• Capacity to take direction
• Ability to interact with residents/coworkers in a positive, courteous and respectful manner
• Able to work independently with minimal direction

Tools & Equipment Used

• Cleaning equipment & chemicals (mops, buckets, vacuum, etc)

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Physically capable of lifting and moving objects up to 30 pounds as necessary;
• Active movement and walking throughout the day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.