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Scheduler
2 weeks ago
Presbyterian is seeking a Scheduling Customer Service Rep Schedulers are responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics.
Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week
Work Schedule: Days
How you grow, learn and thrive matters here.
- Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
- Loan forgiveness through the New Mexico Higher Education Department
- EPIC electronic charting system
This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)
Qualifications- High school diploma
- One to three years office/business experience, call center experience preferred.
Provide patient-centered customer service including triage, appointment scheduling, referrals, messaging, and demographic updates
Answer and place calls using skill-based routing, meet performance standards, and resolve inquiries efficiently
Foster positive relationships with patients, providers, and partners while acting as their advocate
Ensure quality and timeliness in responses, promoting satisfaction and loyalty
Contribute to process improvements by documenting procedures and identifying common issues
Conduct research and provide benefit interpretations using internal resources
Collaborate effectively within teams and across organizational initiatives
Record all interactions in appropriate systems to support accurate reporting
Coordinate meetings with stakeholders for training and process support
Oversee end-to-end patient encounter including scheduling, registration, payments, and reconciliation
We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.Learn more about our employee benefits.
About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.
Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up toUSD $22.56/Hr.Compensation DisclaimerThe compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
