Salesforce Technical Architect

Company:

Cloud SynApps Inc. is a fast-growing consulting and systems integration firm focusing on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, USA and India. We've passionately built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals. We are one of the largest Systems integrators for OmniStudio/Vlocity (acquired by Salesforce) and have implemented these solutions for several municipal, provincial/state, federal and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest extensively in developing unique Salesforce-based solutions, assets and accelerators, which in our experience, are required by our clients.

We believe in full transparency in our approach with our clients and internally working with our associates. Integrity is one of our most essential and foundational values. We follow ethical principles and always acknowledge the value each associate, partner and client bring to the table.

Cloud SynApps has received many accolades in the last few years, it includes;

• Cloud SynApps is proud and honoured to be on
  Deloitte Technology 50 in Canada
  and on
  Deloitte Technology Fast 500 across North America
  , 2022.
• Ranked 43rd
  among the fastest growing companies in Canada by The Globe and Mail in 2021.
• Certified as the
  BEST PLACES TO WORK
  in
  , and
• Ranked 21st
  among fastest growing start-ups in Canada in 2020by Canadian Business and Macleans magazine.

Position Overview-

We are seeking a skilled
Salesforce Technical Architect
with Public Sector experience to lead digital transformation using Salesforce Industries (SFI) solutions. You will implement complex solutions with OmniStudio and Vlocity, leveraging your expertise in application, integration, and security architecture. Working closely with clients and cross-functional teams, you will ensure successful, business-critical outcomes.

Key Responsibilities:

• Client and Partner Guidance
  : Provide expert guidance to customers, partners, and internal implementation teams on how to best leverage Salesforce's platform for successful digital transformation, utilizing Salesforce Industries solutions.
• Establish Trust and Promote Best Practices
  : Build strong, trust-based relationships with customer leadership, promoting the adoption of Salesforce Industries (SFI) best practices to maximize platform capabilities and business value.
• Design and Build Business Processes
  : Architect sophisticated business processes using Salesforce Industries (OmniStudio/Vlocity) technologies, alongside the platform and integration tools, to meet client-specific needs.
• Manage Customer Expectations
  : Proactively manage customer expectations, addressing complex challenges and collaborating with customers and third-party partners to deliver optimal solutions.
• Collaborate with Cross-functional Teams
  : Work closely with Delivery Managers, Solution Architects, and directly with clients to design and implement tailored technology solutions that meet business requirements and objectives.
• Risk Management and Issue Resolution
  : Identify potential risk areas in solution design and implementation, providing proactive solutions and ensuring issues are resolved to the client's satisfaction.
• Mentorship and Team Development
  : Advise and mentor internal and external teams, including customer and partner resources, guiding them in application and integration development processes and providing technical support.
• Lead Internal Initiatives
  : Lead critical internal initiatives aimed at growing the consulting practice and contributing to the broader knowledge base of the community, ensuring continuous learning and development.
• Knowledge Sharing
  : Actively contribute to the ongoing development of the organization's overall knowledge base and technical expertise.

Requirements:

• Experience
  : Minimum of 8+ years of experience in Salesforce.
• Educational Qualifications
  : A Bachelor's degree (or equivalent foreign degree) in Computer Science, Engineering, or a related quantitative field. Equivalent work experience will be considered in lieu of a degree.
• Salesforce Expertise
  : Proven success in delivering enterprise-level Salesforce projects, ideally within any of the Salesforce Industries verticals, such as Communications, Media and Entertainment, Insurance, Health, Public Sector, Energy, or Utilities.
• Technical Skills
  : Strong expertise in application design and development, with a solid understanding of data, integration, and security architecture.
• Communication Skills
  : Exceptional communication and presentation abilities, capable of conveying complex ideas clearly and confidently to both technical and non-technical audiences. Comfortable leading discussions, crafting emails, and delivering presentations.
• Business Process Optimization
  : Strong analytical skills with a demonstrated ability to design, optimize, and automate business processes through technology and integration.
• Leadership and Influence
  : Ability to convey and advocate for best practices at all organizational levels, influencing key stakeholders to adopt strategic technology solutions.

Location: Canada