In-Seat Server

5 days ago

Ottawa, Ontario, Canada ASM Global Full time
In-Seat Server

In-Seat Servers provide personalized, seat-side food and beverage service to guests in premium seating areas. They take and confirm orders using point-of-sale technology, deliver items promptly and accurately, and process electronic payments in accordance with Legends' service standards. In-Seat Servers maintain a professional and polished demeanor, ensure compliance with responsible alcohol service and food safety policies, and create an exceptional guest experience through attentive, efficient, and courteous service.

Compensation
Hourly wage: $17.70Vacancy Status

This posting is for an new vacancy.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.

Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.

Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

The Role

Duties & Responsibilities

  • Greet guests in assigned seating sections and provide menus or answer questions about offerings
  • Take food and beverage orders using handheld POS devices and relay orders to kitchen and bar
  • Deliver orders promptly and accurately, ensuring proper presentation and temperature
  • Process electronic payments and provide receipts
  • Check guest identification when serving alcoholic beverages and follow responsible service policies
  • Monitor guest needs throughout the event and offer refills or additional items
  • Communicate special requests or dietary restrictions to culinary staff
  • Maintain cleanliness of service areas and aisles and remove empty containers or waste
  • Collaborate with runners and other servers to ensure efficient service
  • Handle guest concerns professionally and communicate issues to supervisors as needed
Skills & Abilities
  • Exceptional customer service and communication skills
  • Ability to balance multiple orders and prioritize tasks
  • Proficiency with handheld POS systems
  • Knowledge of responsible alcohol service
  • Physical stamina to walk up and down stairs carrying trays
  • Attention to detail and ability to anticipate guest needs
Knowledge, Education, & Experience
  • Experience as a server in a restaurant, club, or event venue
  • Smart Serve certification required
  • Food handler certification preferred
  • Ability to work evenings, weekends, and holidays
Physical Demands
  • Prolonged standing and walking throughout shift, often on concrete or stairs
  • Frequent carrying and lifting of trays, beverages, and food items up to 25–40 pounds
  • Ability to balance and maneuver while serving in crowded or confined spaces
  • Frequent reaching, bending, and stooping
  • Ability to communicate clearly with guests in a noisy environment

The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management's right to assign other duties.

Hiring Process DisclosureLegends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.

Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.

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