Consultant, Capacity Management

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

The Capacity Management & Optimization team in Operations Transformation is accountable for partnering with operations leaders to optimize capacity management, including enhancing productivity and cost management and developing solutions that provide greater visibility into volume tracking, processing times, workflow and workforce management in support of our clients and stakeholders. This team also leads the Infrastructure Service Maturity program, which is an operations excellence framework that outputs targeted deliverables for execution to contribute to advancing operations service maturity.

As the Consultant of Capacity Management Solutions, you will work closely with service leaders and business SMEs to support and deliver on initiatives requiring unique solutions to optimize capacity management for our service partners. The Consultant, Capacity Management Solutions is responsible for supporting the delivery of solutions that provide capacity management analytics and insights to inform strategic decisions, to identify opportunities, and to makes recommendations for management's use. This role will develop solutions leveraging self-serve tools such as Alteryx, Azure DevOps, Tableau, and Power Platform (BI, Automate, Apps) to deliver digitized capacity solutions and capacity modelling. This role works autonomously on day-to-day work, researching best practices, tools, and systems for reporting and data analysis and exercise independent judgement in identifying and recommending sustainable and scalable solutions that best fits the capacity management needs of the service partners.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-4 days per month on-site, while other days will be remote.

How you'll succeed

• Problem Solving and Business Effectiveness - Identify and recommend changes that enhance operations whether through technology or other processes to ensure the efficiency and effectiveness of the department.
• Capacity Management and Forecasting – Understanding of capacity management principles including balancing supply and demand metrics, productivity, utilization, unit processing times and volumes tracking
• Relationship Management - Build and maintain strong working relationships with Infrastructure senior leaders, operations leaders, and finance partners. Work effectively with a variety of individuals and groups at various levels in a constructive and collaborative manner to contribute to achieving business objectives. Partner with Service leaders to optimize business performance in capacity management and to optimize our workforce planning process
• Communication -  Strong verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Automation and Tooling development – strong understanding of self-serve automation and tooling capabilities using enterprise tools including and not limited to Alteryx, Python, Tableau, Azure Dev Ops, MS Power-Platform etc.

Who you are

• You demonstrate experience in having a process mindset and Data analysis (Alteryx), BI Tools (Tableau, PowerBI), Databases (SAS, Oracle, SQL Server), Automation and coding (VBA, Python, MS PowerAutomate, Ansible), experience with large data models/modelling and preparing data mapping and requirements specific to KPI's. You have a curious mind, seek out innovative solutions and embrace evolving technologies, adapting to new tools and trends.
• You are a problem solver. You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend effective solutions.
• You act like an owner. You understand business and process requirements in order to define fairly complex processes or a sub set of processes affecting a line of business. You lead projects through end to end demonstrating accountability.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You have a degree/diploma: Bachelor's degree or equivalent in Computer Science or Technical discipline. MBA or Master degree with specialization on Advanced Analytics, ML or AI is considered a plus. PMP and Lean Six Sigma certification are good to have.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Customer Service, Operations Management, Operations Support, Prioritization, Process Improvements, Technical Knowledge

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