Technical Service Representative

2 weeks ago

Guelph, Ontario, Canada Belcan Full time $60,000 - $120,000 per year

Job Description
Job Title: Technical service representative

12 month renewable contract

Location: Guelph ON

Postal Code: N1K

Area codes: 226, 519, 548

Keywords: #automotive.industry

Responsibilities
Support the ongoing activities of onsite at their automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.

Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.

Utilize clear communication avenues to explain complex ideas to technical, production, and non-technical personnel to satisfy customer requirements.

Participate in weekly meetings with technical experts to review site projects and activity.

Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.

Record weekly inventories and communicate status both externally and internally.

Use digital tools to capture critical data and facilitate problem solving.

Display accountability to meet commitments and take ownership of appointed tasks.

Support any special projects, as needed.

Provide sales support to maintain/expand business and ensure effective start-up of new products.

Qualifications
HS diploma or equivalent required. Bachelor's degree preferred.

3+ years field experience with various industrial coating technologies including water borne primer/base coat, solvent borne clear coat systems, OEM Paint approval process and specifications.

Experience with color evaluation, color adjustments, and paint material adjustments preferred. Ecoat experience is a plus.

Must be proficient in Microsoft programs (Excel, Word, PowerPoint.)

Able to continually work in a customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis.

Ability to work well within a team environment to address challenges.

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