Service Advisor

7 days ago

Little Current, Ontario, Canada Harbor Vue Marina Full time $60,000 - $90,000 per year

Service Advisor

Harbour Vue Marina is currently looking for a Marine Service Advisor to join its team. This opportunity is a full-time year-round position, including competitive compensation, on-site housing possibilities as well as relocation assistance if needed. Ready to elevate your career? Discover more at We look forward to welcoming you

ABOUT US : Situated just southeast of Little Current on beautiful Manitoulin Island, Harbor Vue Marina is the largest marine service facility on the North Channel Waterway. For over 40 years, our dedicated team has delivered exceptional customer service to boaters worldwide, offering outstanding value and a wide selection of products for a worry-free experience. As boating specialists, our knowledgeable staff is here to assist you with everything from sales and service to storage and dockage, reflecting our passion for boating in all we do.

DUTIES

The Service Advisor is a customer facing role which is responsible for overseeing the service operations at Harbour Vue Marina. This role involves working with a dynamic team to ensure exceptional service and fostering strong customer relationships.

FUNCTIONS/RESPONSIBILITIES

  • Schedule Marine service appointments by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; checking prior service records; examining service schedules.

  • Check boats in and out of property ensuring all outstanding account balances are paid prior to vessels leaving the property.

  • Verify warranty and service contract coverage by examining records and coverage plans; explaining provisions and exclusions to customers as needed.

  • Develop estimates by costing materials, supplies, parts and labour; calculating customer's payment, including deductibles.

  • Prepare work orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering WO into service database system

  • Maintain customer rapport by explaining estimates and expected return of vessel; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging pick up / deliveries as required.

  • Maintain accurate records by updating WOs, adding parts / labour and finalizing invoices.

  • Update job knowledge by participating in educational opportunities; reading manufacturers' publications

  • Assist as required in Major Item Sales such as P/A, loose motors, boat packages.

  • Assist as required with purchasing / receiving of P/A.

  • Other duties as assigned.

  • Maintaining excellent customer service relationships while effectively addressing and resolving customer concerns in a timely manner.

QUALIFICATIONS

  • High school diploma or equivalent.

  • Highly responsive and committed to delivering exceptional customer satisfaction in a timely manner.

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Benefits:

  • On-site parking

Ability to commute/relocate:

  • Little Current, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • marine: 1 year (preferred)

Work Location: In person

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