Director, Global Sales Operations

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time

Location: This is a hybrid role, in the office two days a week. Office is located in 405 The West Mall, Suite 400, Toronto, ON M9C 5K7.

Additional Information

• May be required to work evenings, weekends and/or statutory holidays.
• Local / Regional / International travel, up to 10% required.

Job Summary
This senior leader provides strategic leadership and analytical support across global sales functions, partnering with cross-functional teams including Sales, Marketing, Finance, Operations, and Product Management. This position drives sales process, productivity through data-driven insights, forecasting, and capacity analysis aligned with headcount and budget goals. Acting as a trusted advisor and coach to sales leadership, the role supports performance management, compensation design, and the development of incentive programs that motivate results. It also plays a key role in enabling sales success by optimizing tools, processes, and training programs, ensuring operational excellence and continuous improvement across the sales organization.

Key Duties & Responsibilities

• Liaise with Sales, Marketing, Finance, Business Support, Executive, and Operations teams.
• Provide sales productivity/capacity analysis for headcount & budgets.
• Support compensation plan & incentive program development.
• Support annual sales planning across the sales organization.
• Translate product plans into sales productivity plans, forecasts, quotas & targets.
• Provide sales activity reporting & strategic product sales performance analysis.
• Identify staff development opportunities.
• Assist sales management in addressing performance issues & team administration.
• Facilitate continuous sales process improvement via cross-functional collaboration.
• Partner on operational training for sales systems & processes.
• Maintain reporting cadence to manage sales, drive business pace, and meet KPIs.
• Leverage for pre/post-sales analytics.
• Drive sales productivity & effectiveness through tools and technology.

Knowledge & Skills

• Excellent business and financial acumen with effective conceptual and strategic planning skills.
• The ability to lead change and achieve goals through cross-divisional collaboration, service excellence, influence and partnership.
• Exceptional interpersonal, communication and presentation skills with the ability to present to all levels in the organization including executive leadership and employees.
• Effective feedback and coaching skills, in personal and virtual environment.
• Highly effective decision-making and judgment with a sense of urgency and a proactive approach.
• Self-driven individual with the ability to work independently.
• Excellent customer service skills and ability to partner with multiple, diverse stakeholders in an authentic and empathetic way.
• Strong change management skills with the ability to drive change initiatives and influence key stakeholders.
• Strong team player with ability to meet deadlines, while thriving in a fast-paced work environment juggle multiple priorities and projects.
• Outstanding problem-solver who exhibits excellent project management and critical thinking skills

Work Experience – Minimum Required
5 years of related experience

EDUCATION
Required: High School/GED or equivalent

Certifications Description
Bachelors Degree or High School/GED with equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

COMPETENCIES
Business Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada:
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.