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Customer Success Manager

3 weeks ago

Toronto, Ontario, Canada Maneva Full time

About Maneva

Maneva, a startup founded by an ex-Google DeepMind researcher, is an AI service provider revolutionizing manufacturing operations with cutting-edge AI solutions for autonomous factory operation and optimization. Our solution generates AI-powered actions and insights using off-the-shelf hardware or existing vision systems for real-impact manufacturing problems in products and equipment inspection, production efficiency, safety, and more.

What You'll Do

As a Customer Success Manager at Maneva, you will be the primary partner to our customers in Ontario, Quebec and beyond, ensuring that they achieve measurable value from our AI-powered manufacturing solutions. You'll own the customer journey post-sale, driving adoption, growth, and satisfaction while coordinating implementation projects across engineering, data science, and operations teams. This role requires both strong relationship management skills and technical fluency to oversee deployments in industrial environments. You'll balance customer-facing responsibilities with internal project leadership — ensuring that every engagement delivers clear ROI, aligns with customer goals, and drives long-term partnerships.

Travel: Up to 20% (primarily Quebec & Ontario, with regular opportunities for U.S. travel)

Customer Success & Growth

  • Own the customer relationship post-sale, serving as the primary point of contact for customers
  • Monitor customer health and adoption using usage analytics, ROI data, and on-site observations.
  • Conduct regular business reviews (weekly, monthly, quarterly) to validate value and uncover risks or opportunities.
  • Partner with Sales to identify and drive upsells/expansion into new lines, sites, or applications.
  • Translate customer usage and operational feedback into actionable recommendations, advocating internally for improvements that drive measurable value.
  • Foster advocacy by developing reference customers, case studies, and joint wins.

Implementations & Project Delivery

  • Lead the Sales → Post-Sales handoff, ensuring scope, success criteria, and roles are clearly defined.
  • Manage customer onboarding, from kickoff through deployment to adoption milestones.
  • Coordinate across engineering, data science, and operations to ensure deliverables are met.
  • Provide progress updates, milestone tracking, and clear communication to both internal and external stakeholders.
  • Ensure contractual terms and expectations are adhered to throughout the project lifecycle.
Requirements

Must-Haves

  • 3–6 years of experience in customer success, project delivery, or engineering
  • Excellent communication skills in English and French (written & spoken).
  • Valid driver's license with willingness to travel to customer sites.
  • Ability to travel up to 20% (primarily Quebec & Ontario, with flexibility for U.S. travel).
  • Comfortable working in a fast-paced startup environment: adaptable, proactive, and resourceful.

Nice-to-Haves

  • Bachelor's degree in Engineering, Computer Science, or a related technical field.
  • Direct experience working with customers in manufacturing, industrial automation, machine vision, or hardware/software deployment projects.
Benefits

Why Join Maneva?

  • Work with cutting-edge Vision AI & IoT solutions that power autonomous manufacturing, robotics, and industrial automation.
  • Opportunity to lead in a fast-growing AI company driving real-world impact in industrial AI adoption.
  • Travel opportunities to customer sites across Quebec, Ontario, and the U.S., as well as industry events and conferences.
  • Collaborate with world-class engineers, AI researchers, and customer success professionals in a dynamic, innovation-driven environment.

Important Notice: Protecting Your Personal Information

We are committed to ensuring the security and privacy of all applicants. Please be aware that our company will never ask for sensitive personal information, via email, phone call or text message. We also do not require payment from applicants for any part of the hiring process.

 If you are contacted by someone claiming to represent our company and asking for such information, please do not respond. Instead, report the incident to us immediately at IT-