Lead Receptionist

2 weeks ago

Navan ON KB N, Canada the physio space Full time

Location: The Physio Space & Integrative Wellness Centre

Position Type: Full Time Lead Receptionist

Hours: Full Time-

IMMEDIATE START DATE

Job Overview

The Physio Space is seeking a warm, organized, and professional Full Time Receptionist to join our growing team. This role is essential to the smooth daily operation of our clinic and to creating a welcoming, supportive experience for our clients.

The ideal candidate is friendly, detail-oriented, and comfortable working in a busy healthcare environment. You will be the first point of contact for our clients and play a key role in front-desk operations, scheduling, and administrative support.

This position is perfect for someone who enjoys working with people, thrives in an organized setting, and values professionalism and teamwork.

Key Responsibilities

Front Desk & Client Experience

  • Greet clients and visitors in a friendly, professional, and welcoming manner
  • Answer phones promptly and courteously, directing calls and responding to inquiries
  • Manage client check-in and check-out processes
  • Support a calm, organized, and positive clinic environment

Scheduling & Administrative Support

  • Manage appointment scheduling, confirmations, and basic changes using clinic software
  • Maintain accurate electronic and paper filing systems
  • Assist with basic administrative tasks as needed to support clinic operations
  • Support insurance-related processes (e.g., receipts, basic verification) when applicable
  • Keep schedules organized and flowing for our more than 14 allied health care practitioners.

Clinic Operations

  • Maintain clinic cleanliness and organization at all times
  • Complete daily laundry duties, including washing, folding, and restocking clinic linens
  • Assist with opening and closing procedures
  • Provide occasional coverage for sick days or short-notice staffing needs for evening or Saturday shifts.

Required Skills & Qualifications

  • Strong customer service skills with excellent phone etiquette
  • Clear, friendly, and professional communication skills
  • Excellent organizational skills and attention to detail
  • Ability to multitask efficiently in a fast-paced clinic environment
  • Strong computer skills and ability to learn new systems quickly
  • Experience with clinic software (e.g., Jane or other EMR systems) is an asset
  • Proficiency with Microsoft Office (Word, Outlook; Excel an asset)
  • Clerical or reception experience preferred, particularly in a medical or allied health setting
  • Reliable, punctual, and professional

Why Join The Physio Space?

  • Work in a supportive, women-focused, integrative healthcare clinic
  • Be part of a collaborative and welcoming team
  • Enjoy a consistent full time schedule
  • Meaningful work helping clients feel supported from the moment they walk in

Job Type: Full-time

Pay: From $30.00 per hour

Experience:

  • reception/clerical: 1 year (required)

Language:

  • English and French (required)

Work Location: In person

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