Keyholder

2 days ago

Edmonton, Alberta, Canada SNDL Inc. Full time

Work Location

Value Buds Riverbend Square

Keyholder (KH)

Role and Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering:

  • Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
  • Facilitate a welcoming and positive atmosphere for everyone in the store.
  • Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations:

  • Promote our culture and brand by participating in merchandising and promotional activities.
  • Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
  • Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
  • Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
  • Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
  • Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Experience and Qualifications:

  • Minimum: 2 years of customer service experience.
  • Minimum: 2 years of retail and/or hospitality experience.
  • Cannabis, liquor, or healthcare experience is preferred.
  • High School Diploma or equivalent.
  • Mandatory Certifications by Province:
    • BC: Selling It Right Certification.
    • AB: SellSafe.
    • SK: CRTP Certification.
    • MB: CRWTP Certification.
    • ON: CannSell Certification.
  • Ability to pass a Criminal Record Check.
  • Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements:

  • Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
  • Quick thinker with creative problem-solving skills.
  • Open-minded and proactive in identifying ways to improve processes and customer experiences.
  • Passionate about creating a safe, positive, and tailored experience for every customer.
  • Excellent communication skills (both written and verbal) and professional demeanor.
  • Team player dedicated to supporting the store's success and goals.
  • Upholds ethics, confidentiality, and demonstrates a high level of discretion.
  • Reliable, responsible, and detail-oriented.
  • Age Requirement: Must be 18 years or older (19 in BC).
  • Reliable transportation to and from work.

Job Type:

  • Part-time.

Work Location:

  • In person.

Why Join Us?

At Nova Cannabis, we're passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you'll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.

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