Service Manager

Service Manager

Job Type: Full Time, Permanent Position

Work Schedule: 9:00am-5:00pm PST (Monday - Friday); Option to work overtime and weekends

Location: Vancouver Island

The Big Picture: Grow With A Growing Company

Insight Pest Solutions is the fastest growing residential home service company in Canada.

With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities. As a Pest Control Service Manager, you are an integral part of building and maintaining client relationships. Whether it is through identifying pest issues and infestations or recommending solutions, your expertise and professionalism provide the client with comfort, trust, and confidence. In this role, you will also have the opportunity to lead branch office policies and procedures, such as establishing quality control protocols.

Insight offers homeowners a pest prevention and home maintenance package that will remove and prevent mosquitoes, ants, wasps, ticks, spiders, and mice from entering homes through a seasonal maintenance program. To meet the needs of our clients, we are constantly seeking and challenging new ways that redefine service delivery and expectations.

Position Summary - Responsibilities:

• Receiving and managing stock, inventory, mail, and other packages
• Provide interior and exterior inspections for residential customers for overflow routes
• Identify pests, entry points, and infestations for overflow routes
• Customer Service; answer all customer inquiries in a professional manner and recommend appropriate solutions to resolve customer concerns
• Setting up, cleaning, and organizing the branch office to be consistent with health and safety policies
• Delivering product to technicians in the field
• On an as needed basis, you will be required travel to assist with oversight and training

Physical Demands:

• Must have the ability to lift and carry up to 30+ pounds of equipment
• Must be able to access and be comfortable with working in a variety of conditions, such as confined spaces (i.e crawl spaces), damp and/or dusty locations
• Must be able to physically perform essential duties, such as walking, crouching, balancing, and reaching

Minimum Qualifications - What will make you successful:

• Self-motivated and able to work with little supervision
• Reliable and able to communicate with Branch Managers and other coworkers
• Someone who takes pride in their work
• Someone who possesses strong interpersonal skills; able to build on existing and new customer relationships
• Someone who is a quick thinker and enjoys problem-solving
• Must possess a Structural Exterminator License
• Class 5 Drivers License and a clean driving record
• Clean Criminal Record
• Must be 21 years of age or older to operate a company vehicle
• Interest in Pest Control

*Special Note: Prior to the start date, you will be required to complete your licensing exam and adequate training to service in the field.

The Perks - What's in it for you

• Competitive Salary
• Benefits: dental, vision, medical, life insurance, etc.
• Company vehicle and gas card
• Flexible work schedule
• No cockroaches, bed bugs, or ladder
• Consistent daily route schedules with short drive times between locations
• Full-time employment (40 hours/week) with the opportunity for overtime. Plus, no "on-call" work.
• Commission on new business and bonuses on work completed
• Opportunities for growth within the company - we love to promote within
• Positive, engaging, and energetic company culture with team-centered initiatives and individualized support available

*Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Mileage reimbursement
• Paid time off