Senior Intake Analyst

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

Reporting to the Senior Manager - Intake, the Senior Intake Analyst will coordinate Knowledge Central change requests and ensure that online procedures and essential changes are published on Knowledge Central. In this role, you will gather requirements, analyze scope of work, plan and support the execution of new content updates and marketing initiatives for Knowledge Management.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How You'll Succeed

• Communication - Strong written and verbal communication with ability to collaborate and work closely with lines of businesses and teams within Digital. The ability to negotiate timelines and workload with stakeholders and resource teams to ensure successfully implementation of content updates. You are able to understand requirements by listening, asking questions and providing excellent customer service to internal and external partners.

• Planning and Organizing - A strong desire to problem-solve, solid organizational skills and the ability to forecast workload for other resource teams. You are a prioritizing machine. When confronted with multiple competing perspectives, you are able to hone in on what has the most value at any given moment and reprioritize other deliverables.

• Digital experience - Be digitally savvy with an inherent and keen interest in technology, ready to seek out innovative solutions and embrace evolving technologies. Easily adapt to new tools and digital banking industry trends.

• Relationship building - Have excellent interpersonal, presentation, facilitation and engagement skills both verbal and written. Maintain and encourage open and honest business relationships within the team and with business partners. Have the ability to thrive in a collaborative, agile, fast pace, multi-tasking, environment that is driven by SLAs and business needs.

Who You Are

• You have experience. You have 3+ years of experience in intake analysis, gathering requirements, and project coordination. You also have experience in website publishing and content management systems such as Sharepoint. You also have experience with tools such as JIRA and Confluence.

• You have a degree. You have achieved academic success in Business, Arts or any other relevant field. ­­­­­

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Planning, Project Coordination, Project Facilitation, Project Team Coordination, Stakeholder Communications, Workflow Planning

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