Security Officer

2 weeks ago

Toronto, Ontario, Canada Park Hyatt Full time

Organization- Park Hyatt Toronto
Summary
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose:
to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

  • Complimentary meal during shift
  • Complimentary hotel nights and discounts at Hyatt properties around the world
  • Tuition reimbursement program
  • 2023, 2024 and 2025 Great Place to Work Certified

Summary
About the Role – Security Officer
As a Security Officer at Park Hyatt Toronto, you will play a key role in maintaining a safe, secure, and welcoming environment for our guests and colleagues. You will be responsible for executing the hotel's safety protocols, responding to emergencies, and upholding the highest standards of service in alignment with our commitment to Forbes 5-Star excellence.

This role requires a proactive approach, exceptional attention to detail, and the ability to provide discreet, professional service at all times. You'll serve as a visible and reassuring presence throughout the property, ensuring a secure atmosphere while delivering the warm, thoughtful hospitality that defines Park Hyatt Toronto.

Some of the responsibilities include:

  • Respond promptly and professionally to guest and colleague emergencies and incidents
  • Complete thorough and accurate incident reports and assist with follow-up investigations
  • Provide basic first aid and coordinate emergency response as needed
  • Monitor all areas of the property through regular patrols and surveillance systems
  • Manage security arrangements for VIP guests and high-profile arrivals
  • Develop and maintain safety and security procedures in alignment with hotel standards
  • Support the training and communication of emergency procedures to all departments
  • Participate in risk and safety audits, and support follow-up on required improvements
  • Act as an ambassador of Forbes 5-Star service in all guest and colleague interactions
  • Collaborate with cross-functional teams to enhance the overall guest experience
  • Uphold the highest levels of confidentiality, discretion, and professionalism

Qualifications

  • A true desire to care for others and support a luxury service environment
  • Excellent verbal and written communication skills
  • Ability to remain calm, composed, and effective in high-pressure situations
  • Physically able to stand and walk for extended periods
  • Must be able to work a flexible schedule, including weekends and holidays
  • Proficient in basic computer applications and incident reporting systems
  • Previous experience in hospitality security or a similar customer-facing role preferred
  • Valid Ontario Security Guard License required
  • First Aid/CPR certification considered an asset

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

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