Facilities Coordinator

About Us:

Millions look to us to progress their careers. We look to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role:

Our opportunity is your chance to contribute to the smooth operation of our workplace environment. Interested? Then we'd like to talk to you

As a Facilities Coordinator, you will support the day-to-day operation and maintenance of our facilities, ensuring locations are safe, well-maintained, and fully operational. You'll provide administrative and operational support using the ServiceNow platform, act as a key point of contact for colleagues, visitors, and third-party vendors, and deliver a high standard of customer service.

This role supports essential processes such as Health & Safety administration, systems management, room bookings, and mobile device coordination, helping to create a positive workplace experience.

This is a hybrid role, with on-site work three times per week at the AMS Downtown Toronto office.

Key Accountabilities:

What you'll be doing:

• Resolve internal and external Facilities requests via Service Now, in line with KPIs.
• Manage reception desk (if applicable) including incoming calls and acting as the first point of contact for internal and external visitors.
• Ensure all employees visiting the office each day are signing in via the Sign In App (if applicable).
• Proactively make improvement suggestions, e. g., processes, communication and flag any problems or risks.
• Support travel requirements for relevant stakeholders, assist with booking travel, help troubleshoot travel issues.
• Administer mobile devices for the business, including working with telephony providers on optimal offers, and ensuring compliance and governance requirements are met inasmuch as pragmatically feasible.
• Manage relationships with internal and external stakeholders, including third party vendors.
• Organise / facilitate internal and external events to ensure that they are successful.
• Conduct regular floor walks to identify any necessary repairs or renovations (if applicable).
• Manage office supplies including kitchen facilities and stationery (if applicable).
• Oversee the cleaning / disinfecting schedules for the building /office floor(s) (if applicable).
• Organise and send communication to regional locations as needed.
• Ensure compliance with local / global Health and Safety regulations as well as AMS policies and procedures and meet ISO standards.
• Support internal and external Audits, as appropriate.
• Support other regions, where appropriate, based on demands.
• Support Services: Provide general support for facility-related projects and initiatives as instructed by the Facilities Manager.

Skills & Experience:

What you need to have to be successful:

• Ability to
  multitask and manage changing priorities
  in a fast-paced environment
• Strong
  attention to detail with the ability to support
  high-volume operational tasks
• Experience supporting and coordinating
  office events and workplace activities
• Background in
  office administration, hospitality, customer service, event planning, or office/project coordination
• Strong
  communication skills
  and confidence engaging with
  internal and external stakeholders
• Experience with the ServiceNow platform is preferred
• A strong
  customer service and hospitality mindset
  , with a positive and people-focused attitude
• High energy, proactive, and enthusiastic approach to work
• Experience supporting employee onboarding and offboarding processes
• A creative mindset with the ability to design engaging internal communications

Why AMS?

At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

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