Business Analyst III

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Location: Hybrid - Kingston, ON or Toronto, ON

Empire Life is looking to hire a Business Analyst III to join our Group Initiatives team

Why pursue this opportunity

• Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.

• Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

• The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.

What you'll be working on

• Elicit requirements leveraging experience and discretion to apply an appropriate mix of approaches: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements document, use cases, GUI, prototypes, screen and interface designs
• Perform manual testing on occasion and as needed
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Collaborate with designers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Ensure solutions meet stakeholder objectives by collaborating with quality assurance professionals and subject matter experts; conduct usability assessment; perform/support user acceptance testing efforts as required
• Act as a role model and mentor for more junior members of the Business Analysis team
• Provides business and system expertise along with research/analysis services that support the design, delivery and maintenance of quality applications and enhancements
• Implements business requirements and process change initiatives to ensure that all specifications meet the objectives of the Company
• Ensures process change along with appropriate communication for integration into business unit operations

• 5+ years experience in Business Analyst or Quality Assurance Specialist role
• 3+ years experience in insurance/financial services
• Post secondary education or equivalent work experience
• Proven knowledge and experience in implementation of Investment Products, especially Group Retirement Services products like RRSP, DPSP, TFSA, RPP etc
• Direct experience with Unitrax or similar investor recordkeeping and administration systems.
• Experience analyzing, documenting, and improving client-facing and internal administrative portals and applications related to investment products
• Strong Requirements Elicitation and Analysis
• Proficiency in Digital Portals and CX/UX Analysis
• Agile and Hybrid Project Management Experience
• Stakeholder Engagement and Communication Skills
• Systems Thinking and Technology Know-How
• Strategic Thinking and Business Value Awareness
• Courses in facilitation skills, modeling techniques and/or stakeholder management an asset
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact