Director of Product Design

Location:
(Toronto, Canada)

Type:
Full-Time

About Us
We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

Role Overview
We are looking for a
Director of Product Design
who thrives on doing, not just managing. This is a hands-on role where you'll touch everything from email newsletters in Mailchimp to social posts, printed vinyl banners, charts in Figma, high-fidelity website design, and brand system implementation — often in the same day.

We are a
flat organization without ego
: if you think you're too good to work on a social post, this is not the place for you. Our timelines are fast — often same-day turnaround — and our standards are high. You'll be expected to work with detail and precision, support content creation (copy, storyboards, art boards, blog drafts), and leverage AI tools to enhance both the creative and the writing.

Please note: This role requires applicants to be able to work standard business hours aligned with the Eastern Time (ET) zone.
Responsibilities
Lead Creative Design

• Partner with company leadership to drive Human Agency's creative vision across brand, web, and digital experiences.
• Design and deliver creative assets across mediums, from websites and brand systems to campaign collateral, guiding projects from concept through launch with consistency, quality, and impact.
• Design and refine AI-enabled marketing content and experiences, edit and elevate copy from AI assistants while harnessing generative tools to deliver personalized campaigns, adaptive creative assets, and on-brand storytelling at scale.
• Solve problems through existing design patterns or facilitate problem solving through new patterns.
• Identify and, when necessary, manage additional design support from staff or contractors, while remaining a hands-on creative first and foremost.

Lead agency branding, graphic, and web design

• Lead development and implementation of all graphic design creation for clients and Human Agency.
• Lead and manage content strategy for both small-scale and large-scale projects, harnessing strategy, digital and brand design, and compelling content.
• Create visual identities for a variety of clients, from concept through deployment and work with external branding consultants as needed.
• Create or support creation of all necessary visual elements, style guides, and editable templates for new brands, including but not limited to: logos, web interfaces, print materials, packaging, lower thirds, subtitles, titles, animation styles, social templates.
• Collaborate with a cross-functional team to scope project goals and concepts, and lead design execution.
• Scope all creative projects and support full-time and freelance creative team to execute, creating content independently as needed.
• Execute all web design with support of cross-functional team members.

Support video production
:

• Coordinate video production by engaging internal teams, account leads, and freelance partners to ensure high-quality, compelling content.
• Incorporate authentic and compelling content throughout all deliverables as appropriate.
• Develop visually stunning mobile and desktop web designs with excellent user experience for clients and for Human Agency.

Qualifications

• 8+ years of professional design experience, including at least 3 years designing consumer products for mobile and web.
• Proven ability to design and deliver responsive websites, web-based applications, and visual identities across diverse sectors.
• Strong track record creating engaging visual content for websites and social media, with working knowledge of CSS and JavaScript.
• Experience managing cross-functional teams of varying levels of experience.
• Fluency in most of the following: Adobe Creative Suite, Squarespace, Sketch, Figma, wireframing, and collaboration tools.
• Extraordinary attention to detail and ability to project manage effectively.

Additional Experience

• Portfolio demonstrating a range of challenging projects across all stages of the design process: research, prototyping, and visual aesthetics.
• Expertise in interactive design, information architecture, motion, or visual design.
• Commitment to championing user-centered design principles and methodologies.
• Collaborative and passionate about design, with strong and positive team-building skills.
• Openness to a wide range of client work, with a focus on mission-driven efforts for the greater good.

Compensation
This role offers a competitive base salary with performance-based bonuses. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency
At Human Agency, we're building something different — a team of thinkers, builders, and change-makers who believe in the power of purpose-driven work. You'll have the autonomy to lead, the resources to succeed, and the chance to grow alongside a company creating meaningful impact for people and organizations across sectors.

Equal Opportunity Commitment
Human Agency is proud to be an Equal Opportunity Employer. We value diverse backgrounds, perspectives, and experiences and strive to build an inclusive culture where everyone feels welcomed and empowered.