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Appointment Specialist

2 weeks ago

Nova Scotia, Canada HearingLife Canada Full time

HearingLife Canada

At HearingLife Canada, we believe in Life-Changing Hearing Health. Our mission? Helping More People Hear Better.

We offer a client-centered care environment with access to the latest in advanced hearing technology. If you're passionate about using your skills to positively impact others, HearingLife is the place for you.

Why Join Us?
You'll become part of a supportive, forward-thinking team that focuses on creating meaningful change in people's lives. Be part of a nationwide network of professionals committed to making a difference, all while working in an environment that values collaboration, innovation, and client satisfaction.

How You Will Make an Impact:

As a valued member of our team, you will build positive and collaborative relationships throughout the hearing journey for both the clients we service and the teams you will work with. You will join a strong nation network of modern hearing care professionals who make a positive impact on the day to day lives of Canadians. Reporting to our Appointment Centre Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:

  • Conduct outbound and inbound calls to potential clients to schedule hearing test appointments.
  • Using telephone pathway and call scripts to book hearing tests.
  • Maintain accurate records of client interactions and appointments in the CRM system.
  • Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals.
  • Work both onsite and remotely as required.
  • Acquire and maintain basic knowledge of hearing aids, company policies, offerings, and promotions.
  • Provide excellent customer service and address any inquiries or concerns from clients.

What You Will Need:

  • Excellent communication and interpersonal skills.
  • Minimum 1 year in a customer service role.
  • Previous experience in a contact centre environment.
  • Ability to deliver exceptional call quality.
  • High proficiency with computers, including the ability to quickly learn and navigate new software and systems.
  • Time management and organizational skills.
  • Hearing clinic experience an asset, but not required.
  • Must be located in Nova Scotia, New Brunswick, or Newfoundland

What We Offer:

  • Competitive compensation package
  • Generous PTO policy including vacation & Wellness days
  • Excellent benefits package
  • GoodLife Corporate Membership

Equal Opportunities

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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