In-Service Aircraft Support Technologist

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Position Summary
De Havilland Aircraft of Canada is currently searching for a
In Service Aircraft Support Technologist
to join the In-Service Engineering Systems & Technical Support team. This position is responsible for providing liaison between the DHC AMO and the Technical Support organization.

Based in the Calgary AMO you will act as a point of contact and initial response focal for technical queries and technical needs with ongoing AMO projects and the return to service of customer aircraft. Providing liaison between the AMO and In-Service Engineering Systems & Technical Support, you will ensure that project needs are well defined, properly communicated and that time lines and priorities are met.

Key Responsibilities:

• Representing the highest standard of De Havilland Technical knowledge and professionalism. Maintain timely responses to AMO and customer queries and technical needs in accordance with business Service Level Agreement and Charging Policy.
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management
• Ensure quality solutions are provided in a 24/7 environment through the provision of technical troubleshooting, return to service documentation, and awareness of possible needed modifications
• Provide on-site assistance at operators' facilities as required
• Create deliverables such as All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In-Service Activity Reports, and other fleet communications
• Prepare reports and communication packages to support customer meetings, regional reviews, conferences, working groups and other initiatives

Education and Experience:

• Engineering Technologist or AME license or equivalent,
• A minimum of five (5) years' experience in aircraft maintenance and airline/AMO environment.
• A firm understanding of aircraft maintenance programs, large refurbishment projects and project management skills are an asset.
• Familiarity with the De Havilland aircraft family
• Strong background and understanding of aircraft structures, systems, and maintenance.
• Knowledge of TCCA and global regulatory requirements
• Strong organizational skills and customer service experience

Skills:

• You have a strong working knowledge of Aircraft systems, Avionics' and Structures and you can "think on your feet" in an extremely fast-paced environment
• You can support occasional travel internationally on short notice.
• Able to support flexible working hours as part of a 24/7/365 operation.
• You demonstrate exceptional ability to deal effectively with Customers, in somewhat stressful circumstances.
• You have exceptional organizational and presentation abilities
• You are a dynamic oral and written communication, with strong people skills
• You can work independently or as part of a team
• Strong interpersonal and written communication skills are essential
• Customer support experience is a definite asset
• Intermediate to Advanced knowledge of MS Suite (Word, Excel, PowerPoint)

Why work at De Havilland?
De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.

• Work with a team that makes a true difference in the world- making it possible for people to travel around the globe efficiently, comfortably and safely.
• We've manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
• Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
• With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it's tradition as a leader in aerospace.

In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:

• Competitive wages
• Paid vacation
• Extended health benefits (medical, dental, vision, paramedical)
• Life insurance
• RRSP/DPSP Plan
• Employee and family assistance program

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.