Wellness Ambassador and Sales Associate

Wellness Ambassador and Sales Associate 
Basecamp Property Management Ltd., Calgary

About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. 
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  
 
Why Work for Us? 

Paid lunch breaks
Group health benefits plan (Dental, Vision, Paramedical, and more) 
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview
We're looking for a Wellness Ambassador and Sales Associate to be the first point of contact for many people discovering Everwild for the very first time. Working from our Everwild kiosk(s), this position is responsible for engaging guests in meaningful conversations about our spa experiences and wellness offerings. The role combines guest service and retail sales, requiring confidence, approachability and strong communication skills. ensures every interaction reflects Everwild's commitment to wellness, calm and connection, while achieving individual and team sales goals. This is a hands-on, customer-facing position that requires reliability, professionalism and enthusiasm for helping others discover the restorative benefits of the Everwild experience.

Wage: $18 per hour
Shifts: Full-time & Part-Time, Temporary 
Location: Calgary
Number of positions: multiple positions available 
 
Key Responsibilities:
 
Brand Representation

Represent Everwild Nordic Spas as a knowledgeable and enthusiastic brand ambassador.
Stay informed on our spa experiences, membership options, and wellness philosophy to guide guest decisions.
Communicate the Everwild brand story and values consistently across all guest interactions.

Guest Experience

Create an inviting, informative and positive experience for every guest

Engage guests proactively—answer questions, provide product recommendations, and tailor conversations to their interests.
Collect guest feedback and share insights with management to improve the overall experience.
Assist guests with online booking, promotional offers, and aftercare information to ensure a seamless journey from inquiry to visit.

Sales & Operations

Drive sales of spa experiences, gift cards, and memberships to meet or exceed daily and monthly targets.
Accurately handle point-of-sale transactions and maintain cash and credit handling standards.
Maintain kiosk appearance, ensuring cleanliness, organization, and compliance with visual merchandising guidelines.
Monitor inventory levels and communicate restocking needs in a timely manner.
Support daily reporting and sales tracking activities.
Contribute to a positive team environment by sharing sales techniques and supporting teammates.

Marketing & Outreach

Participate in mall events, local partnerships, and promotional campaigns to increase visibility and traffic.
Capture and share guest success stories or testimonials for marketing use (with permission).
Stay updated on seasonal promotions and marketing initiatives to communicate them effectively to guests

 Requirements

Sales experience and the ability to identify guest needs and recommend suitable services or products.
Experience using a POS system is not mandatory but is an asset.
Strong interpersonal and communication skills.
Reliable, self-motivated, and comfortable working both independently and as part of a small team.
Attention to detail with strong organizational skills.
Tech-savvy — able to use tablets, booking systems, and digital POS tools effectively.
Ability to work flexible hours, including evenings, weekends, and holidays, as required in a mall setting.
Ability to stand for extended periods and perform light physical tasks (e.g., setting up displays).
Criminal background check required

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at to discuss your needs confidentially.

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