Mobile Onsite Coordinator

Join Us

We are excited to announce opportunities within our rapidly growing company, now featuring three state-of-the-art calibration laboratories, as well as two mobile laboratories, across Canada. BHD is an inspiring company who has won the Best Place to Work award 5 years and counting

Are you passionate about delivering exceptional calibration services and eager to join a dynamic and expanding team? Our laboratories specialize in calibrating electrical, temperature, pressure, torque, dimensional and high voltage equipment, with a strong commitment to providing top-tier customer service, swift turnaround times, and impeccable quality.

Our services extend beyond the lab, offering onsite calibrations, troubleshooting, and repair. These visits provide the opportunity to engage with innovative machinery across a variety of industries.

We are continually seeking enthusiastic and talented professionals to help us exceed our customers' expectations. If you are ready to contribute to our mission and grow with us, we would love to hear from you

What You Will Do:

The Mobile Onsite Coordinator provides exceptional administrative and operational support to ensure the efficient execution of onsite activities. This role plays a critical part in maintaining customer satisfaction, upholding regulatory and safety compliance, managing invoicing and expense reporting, and ensuring the accuracy of all documentation. The successful candidate will contribute to a collaborative, high-performing onsite team environment while supporting both Cal Onsite and ESL Onsite operations.

Key Responsibilities

Operational & Administrative Support

• Coordinate and manage administrative activities to support onsite operations.
• Assist with planning, scheduling, and resource allocation to ensure successful project execution.
• Maintain accurate records, job documentation, inventory tracking, and QA paperwork.

Customer Experience

• Support high levels of customer satisfaction through timely communication, issue resolution, and accurate administrative processing.
• Collaborate with internal teams to proactively address customer needs and project challenges.

Team & Collaboration

• Provide consistent administrative support to onsite and corporate teams.
• Ensure tasks are completed accurately, efficiently, and within required timelines.

Compliance & Safety

• Ensure all administrative processes align with applicable regulatory and quality standards, including ISO 17025, NAIL, and safety requirements.
• Monitor and track safety documentation and incident reporting in alignment with company and regulatory standards.

Key Performance Indicators (KPIs)

Pre-Job Planning & Resource Allocation

• Confirm job dates, scope of work, and site-specific requirements.
• Assign technicians, vehicles, and equipment based on corporate scope.
• Proactively communicate and resolve obstacles to maintain customer retention.
  

Pre-Job Compliance & Documentation

• Ensure all site-specific requirements (drug testing, background checks, etc.) are completed.
• Prepare complete job folders, including work orders, payment details, site requirements, and contacts.
  

Post-Job Inventory & Paperwork Accuracy

• Verify all paperwork aligns with the scope of work and regulatory standards (ISO 17025, safety).
• Submit complete and accurate documentation to Corporate for invoicing.
• Submit all expense reports and receipts.
  

Post-Job Returned Items Management

• Track returned equipment and parts.
• Ensure inventory systems are updated accurately.
• Provide cost estimates and turnaround times for returned items.
  

Safety & Compliance

• Track and report safety incidents, near misses, good catches, and required safety forms (SF1, SF3, SF4, SF8).
• Maintain full adherence to safety and regulatory standards.
  

Core Competencies

• Operational Excellence: Strong ability to manage daily operations and drive efficiency.
• Customer Focus: Proven commitment to delivering exceptional customer service.
• Problem-Solving: Ability to identify issues and implement effective solutions.
• Communication: Clear, professional written and verbal communication skills.
• Continuous Improvement: Innovative mindset with a focus on improving processes and outcomes.

Why BHD?

Be a part something innovative and growing We are proud leaders within our industry and continue to drive success. We have seen revenue growth year after year while also being established for over 30 years in the industry.

Benefit from our benefits We enroll our employees in an extensive medical benefits package. We also offer competitive compensation, vacation days, recognition programs, incentive packages and many more perks

Succeed as a Team Our commission structure promotes an inclusive sales team environment. We all have invested interest in seeing each other succeed and are committed to do so.

Never Stop Growing Our product offerings offer an extensive opportunity to continue to learn. You will have routine product information sessions available and a knowledgeable sales department to support you. We are proud of our history of quick career progression for our top achievers and are committed to see our people succeed and grow.

Enjoy Where You Work We built a beautiful state-of-the-art office where you will be proud to work. Enjoy free parking, an open-concept environment, industry resources at your fingertips and visibility into our calibration, sales, and rentals departments.

BHD Instrumentation is a growing company that sells, services and rents Process Instrumentation and Test & Measurement equipment from leading manufacturers. BHD has been in business for over 30 years and is the leading supplier to industrial clients in the resource and municipal market segments.