Case Manager

2 weeks ago

Brandon, Manitoba, Canada WCB Manitoba Full time

Job Summary (external):

As a Case Manager in the Brandon Regional Office, you will help guide injured workers on their journey toward recovery and successful reintegration into the workforce. In this role you will be directly contributing to the wellbeing of injured workers and their families by supporting them through the recovery process. By collaborating closely with employers, healthcare providers, and other WCB stakeholders you will plan meaningful solutions for safe timely return to work outcomes. If you are driven by purpose, enjoy working collaboratively, and are eager to make a lasting impact, then this is the job for you

Job Duties:

  • Manage workplace injury and illness claims, making entitlement decisions based on thorough assessments.
  • Provide personalized support to injured workers and employers, guiding them through the recovery and return-to-work process.
  • Identify and implement safe, modified, or alternate return-to-work opportunities.
  • Coordinate services with medical professionals, rehabilitation specialists, and other team members.
  • Facilitate multi-disciplinary meetings to develop and implement case plans for complex cases.
  • Promote and support workplace disability management and return-to-work programs.
  • Ensure compliance with The Workers Compensation Act and other relevant legislation.

Qualifications:

  • Education and Experience – A university degree in a related field (Commerce, Psychology, Social Work, Nursing, Physiotherapy, Occupational Therapy, etc.) and at least five years of experience making entitlement decisions while providing client services or equivalent combination of education and/or experience.
  • Knowledge – Familiarity with case management, disability management, and medical terminology.
  • Problem-Solving – The ability to analyze information, assess claims, and make informed decisions.
  • Communication Skills – Strong verbal and written communication to interact with diverse stakeholders.
  • Team Player – Ability to work independently and collaboratively.
  • Adaptability – Comfortable working under pressure with tight deadlines.
  • Technical Proficiency – Experience using Windows-based software (Word, Excel, PowerPoint, etc.).
  • Travel Ability – Willingness to travel within Manitoba as required.
  • Bilingualism (English & French) is an asset but not required.

Competencies (internal only):

Essential:

Client Service Orientation

Analysis/Problem Assessment

Planning, Organizing and Follow Up

Judgment/Problem Solving

Communication - Written and Verbal

Persuasiveness

Very Important:

Teamwork

Important:

Impact

Additional Information (internal):

Please note that this position is tentatively set to begin in April 2026 with a 12 week hybrid training class in Brandon and Winnipeg. Hours of work during the training period are 8:30 a.m. to 4:30 p.m. Participation in Compressed Work Week, or a Flexible Work Hours schedule will be suspended during a training class and no extended vacation time will be permitted.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Additional Information (external):

Please note that this position is tentatively set to begin on March 30th, 2026 with a 12-week hybrid training class with travel requirements to Winnipeg. During the training period, candidates will not be eligible to take vacation. Hours of work during the training period will be Monday to Friday, 8:30 a.m. - 4:30 p.m.

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Summary (internal):

The Case Manager is the primary contact responsible for the provision of case management services to an assigned region, industry and/or group of employers, and their injured workers. The incumbent is responsible for entitlement decisions and ongoing management of claim files originating from the assigned region, industry and/or group of employers, including the provision of primary rehabilitation and return to work services, the promotion of disability management concepts to stakeholders and the coordination and monitoring of vocational rehabilitation and other professional services.

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