IT Support Specialist

2 weeks ago

Toronto, Ontario, Canada Xanadu Full time

About Xanadu:

Xanadu's mission is to build quantum computers that are useful and available to people everywhere.

At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before.  What we are doing is extremely hard, the classic moon shot. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world's most challenging problems and literally change the world. And that is something to be excited about

Your role & responsibilities:

As an IT Support Specialist at Xanadu, you'll play a key role in providing high-quality, front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations. 

Act as a first point of contact for IT support requestsTroubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employeesSet up and configure new laptops and desktops (Windows, Mac, or Linux)Perform routine tasks such as setting up monitors, keyboards, docking stations, and other peripheralsAssist with user onboarding and offboarding (account creation, hardware setup, etc.)Support audio/visual setups for meetings and presentationsMaintain and update IT documentation for common tasks and proceduresPerform moves, adds and changes of software and hardware for all equipmentAdminister and maintain user accounts and permissionsInstall and assist with testing of new application releases, enhancement requests, and bug fixesHelp manage hardware inventory and perform routine auditsMonitor and respond to alerts or minor incidents, escalating as neededHelp with occasional weekend work or IT-related activities during off-hours, if required

Basic qualifications and experience:

Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience1-5 years of experience in a related IT positionStrong experience with Windows, Linux, and macOSFamiliarity with basic networking and cybersecurity concepts and best practicesDetail-oriented and able to perform in a high-pressure/high-paced environmentExperience working in an agile delivery environmentWillingness to be part of on-call rotation and weekend IT related activities

Preferred qualifications and experience:

Some knowledge of Python, Bash, or other scripting languages for automation and troubleshootingWorked in a startup environment and understands the importance of wearing multiple hats This is a new position at Xanadu.

Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values here.

At Xanadu, we are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. Should you require accommodations at any point during the recruitment process please contact Recruiting at

Note: Xanadu will never ask you for bank account information as part of the interview process. Please report any suspicious activity to

Please be advised that Xanadu may utilize artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this position.

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