Executive Director, Engagement and Planning Services

Service New Brunswick

Executive Director, Engagement and Planning Services

R

Open Competition - Pay Band 9

Flexible location within New Brunswick

Who We Are

Working at Service New Brunswick (SNB) is more than just a job—it's an opportunity to build a meaningful career.  Guided by our vision of "Excellence in Service Delivery", our teams provide high quality, innovative public services for customers with a focus on value for all New Brunswickers.  

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. SNB offers flexible work options including remote, hybrid, and in-office roles in most major cities across New Brunswick. Working together is a key to our success. We collaborate with partners across the Government of New Brunswick to reimagine how public services are designed and delivered.  We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025  

As a Senior Leader with SNB's Technology Services Division, you'll be part of a team of over 800 professionals responsible for delivering modern and secure digital solutions for government, public education, and healthcare. We collaborate behind the scenes to provide the essential tools, solutions and infrastructure that powers government to manage services and leverage information digitally.  We are public servants making a difference for our province—and we're looking for a visionary leader to help us shape the future 

Who You Are 

A transformational leader passionate about elevating client experiences.  You are:

• A culture champion; you nurture an environment where people feel valued, engaged, and empowered to contribute.
• An expert relationship builder; you thrive on collaboration and understand that building for people means creating with people.
• Results-driven; you set clear strategic outcomes and leverage operational metrics to measure performance and drive continuous improvement.
• An outstanding communicator; you are confident addressing large audiences and engaging with senior officials.
• Curious and adaptable; you think outside the box and embrace new approaches to solve complex business challenges.
• Calm and focused under pressure; you excel at managing significant events and tight deadlines.

What You Will Do 

As Executive Director of Engagement and Planning Services branch, you'll lead a team of 200 professionals to deliver innovative, high impact services and exceptional client experiences that exceed partner expectations. Reporting to the Vice-President of Technology Services, you will:

• Lead and continuously enhance the cost-effectiveness, availability, quality, and resilience of IT service management functions—including service desk operations, client services, program management, contract administration, and IT procurement.
• Motivate and engage a diverse, province-wide team of professionals, foster their growth & development and nurture a strong sense of purpose.
• Define strategic success for the branch by setting clear short- and long-term goals that make meaningful impact on our division and our partners.
• Establish and optimize operational performance metrics to drive operational excellence and continuous improvement. 
• Use innovative thinking and implement service design strategies to achieve outstanding service delivery.
• Embed change management and communication best practices into daily operations and solution delivery to address barriers of change and reinforce a culture of adaptability.
• Collaborate with senior leaders across Technology Services to identify, evaluate and pursue opportunities for service improvements.
• Engage with senior leaders in government departments and regional health authorities to understand business needs and advocate internally on their behalf to influence division decision making and priorities.
• Cultivate and manage strategic relationships with key vendors to proactively identify opportunities for service innovation and improvement.
• Lead large-scale, cross-functional projects that advance IT service management and elevate client engagement practices.  
• Prepare and administer the annual budget for the branch, continuously monitoring and optimizing expenditures to maximize impact and efficiency.

"Must Have" Qualifications

To be considered for this opportunity, you hold the following education and experience:

• University degree or diploma in a relevant field (Business Administration, Public Administration, Computer Science, etc.).
• At least eight (8) years of management experience leading teams toward common vision and outcomes, including four (4) years at the senior level with significant HR and financial management responsibilities. Equivalent combinations of training and experience may be considered.
• Experience leading transformational change to achieve service improvements.
• Understanding and application of project management and change management methodologies.
• Excellent interpersonal and communication skills in English and French, both written and verbal.
• Able to occasionally travel within the province.

"Nice to Have" Qualifications

Knowledge of Information Technology Infrastructure Library (ITIL) best practices.

• Demonstrated training or experience in design thinking, customer journey mapping and/or business process modeling & optimization.

• Demonstrated experience applying a client service orientation to service delivery.

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With a province-wide presence, SNB is proud to be one of New Brunswick's largest IT employers—offering unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and leadership conferences .

Salary: $122,486 – 134,784 annually (Pay Band 9 – Management and Non-Union Pay Plan) as well as a comprehensive benefits package (paid vacation, health, dental, life, long-term disability, and pension).

How To Apply 

Submit your application via the online portal Apply Online to ensure a consistent candidate experience. Please complete your application by January 30, 2026 and indicate competition number R85-2025/ In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture. 

We thank all applicants; only those selected for further consideration will be contacted. Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.