TechEdge Service Coordinator

2 weeks ago

London, Ontario, Canada Patterson Companies, Inc. Full time

Job Summary
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

  • Actively triage all calls and inquiries from customers.
  • Assigns and schedules service requests from clients or company personnel.
  • Manages resources efficiently and effectively for all scheduled services.
  • Monitors service orders assigned to technicians.
  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
  • Reconciles various CRM reports on a monthly basis.
  • Maintains parts and rental equipment inventory.
  • Process returned merchandise and warranty claims.
  • Works closely with the Branch Procurement Specialist(s) with resource and project planning.
  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
  • Performs other duties as assigned.

*Job Qualifications*

  • High school diploma or any other relevant experience.
  • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
  • Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • 1-3 years' experience in dispatching.
  • Previous working experience with project or resource coordination.
  • Bookkeeping/accounting experience preferred.
  • Mastering Microsoft Office Suite 365.
  • Excellent communication skills, both written and verbal, in English and in French.
  • Knowledge of SAP software is an asset.
  • Knowledge of the dental industry is an asset.

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