Manager, Quality

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 114,288.80 CAD - 150,004.05 CAD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we're proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

The Manager, Quality is responsible for managing and improving the Quality systems, programs and standards for the Brantford location across varied technologies and product types. This includes the management of the Quality Assurance Labs, Quality Improvement department and all Quality personnel. The Manager, Quality is responsible for ensuring that all applicable corporate and system requirements are met. Management of ISO, GMP and Health Canada regulations are an integral part of this role with the implementation of personal care products at site. This position requires strong personal initiative to identify opportunities, achieve standardization and implement Best Practices within the Brantford manufacturing facility. Internally, this position partners with Global and Regional Quality Teams, SHE, Lean, Engineering and other cross functional groups (RD&E, DTV, and Commercialization) on capital projects and improvement initiatives to ensure technical alignment. It is the responsibility of all SCJ Brantford manufacturing employees to follow Good manufacturing practices as directed.

Key Responsibilities

• Adhering to and reinforcing organizational compliance to Good Manufacturing Practices to ensure the quality and safety of the products manufactured at the site.
• Ensuring appropriate quality standards are developed, implemented, and implemented for components and raw materials being received, as well as finished goods being produced including the Playbook standards
• Work collaboratively with Operations to identify areas of improvement in the manufacturing process, included but not limited to the use of technology in the optimization of quality standards
• Ensure audits (Internal, ISO) and subsequent corrective actions are completed as required.
• Responsible for ensuring the adherence to SCJ policies and regulations.
• Actively leads quality support activities for manufacturing, including project support for capital projects, new product development and DTV projects
• Foster a culture of quality, developing capabilities of site quality team to support site needs and working cross-functionally with department leaders and operations associates to drive quality standards and processes
• Drive quality metrics and coordinate quality data collection; presenting and leading management review for the site to drive home quality priorities.
• Drive performance to Global Quality initiatives and leadership for the Quality Absolutes
• Communicate and manage any Quality Escalated Issues
• Assist manufacturing operations to resolve chronic quality losses. Manage products and components on Quality Hold working with cross functional groups as needed (MHT, Planning, North America Quality Engineering) to drive Product Disposition and Corrective Action
• Manage and correspond with raw material suppliers to address non-conformance events
• Serve as Quality Leader and owner of the Daily Quality Management System process
• Manage the ISO 9001 system and provide support for the manufacturing division on the implementation and maintenance of the system.
• Responsible for the quality department budget.
• Maintain relations with counterparts at other locations to ensure best practices are implemented.
• Identify continual improvement opportunities for the quality programs and systems.
• Qualification of products and processes.
• Reduction of Consumer complaints through analysis of CRC data to determine unfavorable trends and provide support to develop projects/plans to remedy identified issues.
• Prioritization of Quality Resources to support Strategic Quality Plans and Business Goals

Required Experience You'll Bring

• University degree in Engineering, Sciences or related discipline
• Minimum 5 years' experience in a Quality function, preferably in a manufacturing environment
• Experience in implementing and leading TPM and Quality Initiatives
• Strong leadership and management skills.
• Experience with management systems (ISO 9001 preferred).
• Demonstrate knowledge in Ontario Health and Safety regulations

Preferred Experience And Skills

• Problem Solving - Identifies and resolves problems in a timely manner.
• Continuous Improvement – Identifies and drives improvements utilizing TPM/Lean methodology, Six Sigma Black Belt advantageous
• Excellent oral and written communication skills
• Demonstrate high interpersonal and facilitation skills.
• Ability to identify and lead problem solving and continuous improvement projects
• Ability to interface with all levels of organizations both internally and externally
• Teamwork - Balances team and individual responsibilities which fosters group commitments to goals and objectives
• Visionary Leadership - Inspires and motivates others to perform effectively in a dynamic environment
• Business Acumen - Understands business implications of decisions; aligns work with strategic goals
• Planning/Organizing - Prioritizes and plans work activities, sets goals and objectives
• Innovation - Displays original thinking, creativity and resourcefulness which generate innovative approaches and ideas.

Job Requirements

• Work is performed in an office environment with frequent exposure to manufacturing.
• Support of other manufacturing site may be required, with travel expected to be no more than 20%

We are hiring to fill an existing position.

Inclusion & Diversity
We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.