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Kafka Devops Engineer

5 hours ago

Mississauga, Ontario, Canada Citi Full time
## Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support model. ## Collaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users/tenants and the engineering team for queries. ## Execute daily operational tasks including start-of-day checks, continuous monitoring, and regional handovers. ## Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations. ## Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post-release and infrastructure update health checks. ## Manage critical operational processes such as Change & Release Management and Incident & Problem Management. ## Develop and maintain comprehensive technical support documentation. ## Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering. ## Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties. ## Perform other duties and functions as assigned.
Job Family Group: Technology Job Family: Applications Development Time Type: Full time ## Proven experience in an Application & Infrastructure Operations role. ## Solid experience working with the Kafka ecosystem (Kafka Brokers, Connect, Zookeeper) in a production environment. Experience with other distributed messaging/computing platforms and a willingness to learn Kafka will also be considered.
For complementary skills, please see above and/or contact the recruiter.