Coffee Customer Service Representative

2 days ago

Milton, Ontario, Canada 4Sight Search Solutions Inc. Full time

Are you passionate about the perfect brew or espresso machines? Our client in the specialty coffee distributor business is looking for a high-energy Coffee Customer Service Representative to work in both their in-person showroom and providing customer service for online clients (phone calls/webchat). If you thrive in a fast-paced environment and love building genuine relationships with clients, this could be the role for you.

In this role, you are the primary point of contact for their valued customers. You aren't just taking orders - you are acting as a consultant to ensure clients have exactly what they need.

Hours & Schedule:
  • Full-time (45 hrs/week)
    Monday–Friday: 9:00am–5:00pm
    Saturday: 11:00am–4:00pm
  • Optional: 4-day workweek (37 hrs) with Saturday required.
Responsibilities

  • Customer Support: Handle incoming inquiries via phone and email, providing expert advice on brewing equipment and coffee blends.

  • Retail Showroom: Greet walk-in customers in the showroom, demo coffee machines, and create a welcoming, informative experience.

  • Order Management: Accurately process orders through the system ensuring timely deliver and 100% customer satisfaction.

  • Problem Solving: Resolve shipping discrepancies and equipment concerns with empathy and efficiency.

  • Product Expertise: Become a "Coffee Pro" - Understanding the nuances of the equipment and roasts to best assist the customer.

  • Support other departments when needed during busy times—you're a team player.



Requirements
  • A specialty coffee enthusiast (not just a barista—this goes beyond shifts and lattes).
  • 1-3 years of experience in Customer Service, Retail, Inside Sales or Hospitality.
  • You know at least the basics about espresso machines, grinders, and brewers—and you're hungry to learn more.
  • You're a people person who brings energy, patience, and great conversation to every interaction.
  • You want a long-term opportunity in a company where your passion can turn into a career.
  • You must be able to get to the Milton location for a 9:00am start time.
      Bonus If You:
  • Have experience in coffee retail, barista work, or sales of coffee gear.
  • Know your espresso machines and grinders like the back of your hand.

Benefits
  • $20/hour to start, with strong potential for future growth.
  • Full benefits after 3 months (medical, dental, vision).
  • Paid vacation: 2 weeks in year one, 3 weeks after that.
  • Paid lunch breaks
  • Work with fellow coffee geeks in a fun, low-turnover environment.
  • Stable, full-time work in a company that values your input and love for coffee.

Other companies call this role:
Inside Sales Representative
Customer Experience Associate
Customer Service Agent
Customer Care Representative

We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well".  All applicants will be contacted within 5 business days. No phone calls please. IND1

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