IT Technical Support

2 weeks ago

Fort McMurray AB, Canada The Commons Pharmacy Full time

Job description:

Overview

We are seeking a dedicated IT Support specialist to provide technical assistance and support to our company. The ideal candidate will have a strong background in troubleshooting hardware and software issues, maintaining network security, and delivering exceptional customer service. This role involves supporting a variety of operating systems and platforms, including Windows 11 and Windows Server OS, ensuring smooth IT operations across the company. The IT Support position offers an engaging environment for problem-solving and continuous learning in a fast-paced setting.

Duties

- Troubleshooting and resolving technical issues for health systems

- Setup and configure new computers, operating systems and software applications

- Monitor system performances, networks and servers to seamless operation

- Educate enduser for best practices, cybersecurity awareness and and efficient use of technology

- Document technical issues, solutions and maintenance activities

Job Requirements

- Knowledge in Kroll Pharmacy and Healthquest EMR health systems is preferred

- 1-3 years of experience in technical support and IT administration

- Proficiency in multi-platform server operating systems (Linux, MacOS and Windows)

- Strong written and verbal communication skills

- Proven experience in customer service is preferred

- Class 5 Driver's License with clean driver's abstract

- Able to lift 50 to 70lbs

This position is ideal for candidates passionate about technology support who thrive in dynamic environments. The role offers opportunities for professional growth through exposure to diverse IT systems and support challenges.

Job Type: Full-time

Pay: $37,440.00-$41,600.00 per year

Benefits:

  • Dental care
  • Extended health care

Work Location: In person

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