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Operations Coordinator
3 weeks ago
You are responsible for the timely and efficient, management of our client's transportation needs and assisting with administrative functions for the processing and maintenance of pricing and driver settlements in accordance with Company policies and procedures
Key Responsibilities:
Maintains excellent working knowledge of products/services.
Answers all customer calls promptly and professionally.
Enters order-processing information quickly and accurately.
Promote the sale of company services to existing and potential clients, provide competitive solutions and pricing to meet and exceed customer's expectations. Respond within 10 minutes to any callbacks, messages or cancellations. Ensures customer satisfaction by handling all complaints or inquiries and referring them internally for action.
Assist and coach all drivers to meet maximum potential and train and assist with paperwork as needed.
Gathers details and documentation for Customs clearances and submits as needed to Customs Broker(s)
Assists Customs Brokers as needed to accommodate with efficient Customs clearances
Provide Operations Supervisor with information on equipment failures, problems and any client, assist and coach all drivers to meet maximum potential while maintaining delivery time specifications.
Identify and ensure all customers are given 100% performance on deliveries.
Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
Close all orders with times and PODs upon delivery.
Liaisons with other departments to promote good working relationship in support of customer service.
When needed, provide warehouse assistance. Able to lift at least 30 lbs.
An excellent rapport with all staff, suppliers, drivers, clients and branches is critical and requires superior communication skills.
Perform all other duties as assigned.
**Flexibility is key to ensuring success in these positions as the hours of work may be subject to change depending on operational demands.
We thank applicants for their interest in advance, however we will only be able to contact those who meet the criteria above.
TForce Logistics is North America's best same-day shipping company. We're entrepreneurial-minded, competing in Canada and the USA with a specific focus on same-day logistics and outsourced transportation services.
TForce brings transportation intelligence to businesses using our system of drivers and partners to provide customized shipping solutions. Our employees enjoy working for a company that employs advanced technology and that has years of courier experience behind it- where careers can thrive and grow
TForce is a fully owned subsidiary of TFI International Inc.
TFI International is a North American leader in the transportation and logistics industry, operating across Canada, the United States and Mexico through its subsidiaries.
For further information on TFI International visit:
For more information on our company please visit:
TForce is an equal opportunity employer and believes we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce
Job Types: Full-time, Permanent
Pay: From $17.43 per hour
Work Location: In person
