Hotel Manager

Welcome to the Wedgewood Hotel and Spa, a Relais & Châteaux property

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.

Are you ready to elevate your hospitality career?

We are currently recruiting for a self-motivated, detail oriented and dynamic Hotel Manager eager to lead our team of elite hospitality professionals who redefine luxury service and guest experience daily. Join a proud family owned and operated business that fosters a culture of positivity, growth and communication.

Awards and achievements:

• TripAdvisor 2025 Travelers' Choice Best of the Best – #3 Hotel in Canada & #2 Luxury Hotel in Canada
• Proud Michelin Key holder 2025- Wedgewood Hotel & Spa
• Condé Nast Traveller Readers Choice Awards – 10 Best Hotel in Canada 2025
• Michelin Guide Recommended Restaurant 2025 – Bacchus Restaurant & Lounge
• Canada's 100 Best 2025 – Bacchus Restaurant & Lounge
• Tripadvisor Travellers' Choice Awards Winner 2025 – Bacchus Restaurant & Lounge

Key Responsibilities

Exquisite Guest Experience

• Ensure every guest experience is elevated, seamless, and deeply personal, embodying the values of Relais & Châteaux and Five Diamond service excellence.

Brand Values & Cultural Leadership

• Champion Wedgewood's core values: crafting lasting memories, delivering service of the highest caliber, and cultivating pride in every detail.
• Serve as an inspirational leader to all associates, encouraging a warm, intuitive, and gracious style of service.
• Foster a culture where each team member feels empowered to create bespoke guest moments with poise and passion.

Executive Leadership & Operational Excellence

• Provide clear, visionary leadership to the hotel's executive committee, cultivating collaboration across all departments: Rooms Division, Food & Beverage, Spa, Events, Sales, and Finance.
• Ensure day-to-day operations are flawlessly executed, aligning departmental efforts with the overarching service philosophy.
• Implement luxury best practices and ensure exacting standards are consistently met or exceeded across the property.

Financial Stewardship & Strategic Growth

• Oversee the hotel's financial performance, including forecasting, budgeting, cost controls, and profitability analysis.
• Develop and execute business strategies that drive revenue growth while maintaining brand integrity and service excellence.
• Leverage data-driven insights and market intelligence to position the hotel competitively within the global luxury landscape.

Distinguished Brand Representation

• Represent the Wedgewood Hotel with grace and confidence in all external engagements—with guests, media, tourism boards, and industry partners.
• Deepen connections within the local and international luxury travel communities to enhance brand visibility and guest acquisition.
• Act as custodian of the hotel's superb reputation, ensuring all brand messaging and partnerships align with its identity.

Human Resources & Labour Relations

• Maintain a visible and approachable leadership style, by the hotel's open-door policy.
• Attract, mentor, and develop exceptional hospitality professionals, building a team defined by passion, professionalism, and loyalty.
• Ensure compliance with British Columbia's employment legislation and standards; previous experience in unionized environments is advantageous.
• Cultivate a workplace environment defined by trust, transparency, and mutual respect.
• Maintain an expert understanding of the international luxury hospitality landscape, anticipating trends and evolving guest expectations.
• Uphold and enrich service touchpoints throughout the hotel—from arrival and culinary presentation to spa treatments and departure.

Requirements:

• Executive Experience: Minimum 5 years in a senior leadership role (Hotel Manager, Director of Operations) within a luxury hotel or resort.
• Strong operational background with proven experience managing both Rooms Division and Food & Beverage departments
• A Bachelor's degree in Hospitality Management, Business Administration, Hotel and Restaurant Management, or a related field is required
• Luxury Market Expertise: In-depth understanding of high-end hospitality standards and guest expectations, familiarity with local marketing experience with globally recognized luxury brands is a strong asset.
• Financial Acumen: Demonstrated success in budgeting, revenue growth, and cost control. Skilled in forecasting and achieving financial targets through sound operational planning.
• Guest-Centric Leadership: Commitment to creating personalized, high-touch experiences that reflect five-diamond standards.
• People & Communication Skills: Exceptional interpersonal and communication abilities; proven strength in building relationships with guests, teams, and stakeholders.

Benefits:

• A competitive salary and performance-based incentives
• Opportunity to lead one of Vancouver's premier luxury boutique hotels.
• Access to ongoing professional development and growth within an the exclusive Relais & Chateaux luxury network.
• Social Events with the hotel & within the hospitality industry in Vancouver.
• Exclusive employee rates at other Relais & Châteaux properties
• Company pension plan with employer contributions to support your long-term financial goals
• Comprehensive benefits package (Extended Healthcare, Vision & Dental)
• Paid time off and paid sick days
• Meals during shifts
• Discounts with spa & Restuarant

Apply Now

Wedgewood Hotel is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome. All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

Job Type: Full-time

Pay: $110,000.00-$130,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person