Patient Care Coordinator

2 weeks ago

Vancouver BC VZ X, Canada Olive Fertility Centre Full time

Patient Care Coordinator - Fixed Term 18 Months

Department: Operations

Reports To: Director, Clinic Operations

Location: Vancouver

Work Schedule: 8:00am – 4:00pm Monday to Friday

Overview:

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:

Reporting to the Director, Clinic Operations, the Patient Care Coordinator provides confidential administrative support to our Reproductive Endocrinologist and Infertility (REI) specialists for the purpose of coordinating patient appointments and quality patient care.

Key Areas of Involvement Include:

Manage physician's daily schedule.

Book appointments for new patients, follow-up visits, orientations, counsellors, andrology, OR, hospital tests, etc.

New Patient Bookings

  • Triage referrals, assess history and order relevant fertility testing prior to consultations.
  • Take patient history and review necessary testing.
  • Working with the Electronic Medical Records (EMR) program, ensure all relevant test results have been completed prior to seeing the physician, when necessary, contact the patient and rebook the appointment.
  • Set up, confirm, and update patient and partner demographic information in the EMR.
  • Anticipate and obtain any special reports that may be of assistance to the physician in developing a treatment plan (i.e., patient has seen a urologist – locate urologist' consultation letter)

Follow-up/Patient Centred Care

  • Manage patient care after consultation but prior to treatment. Handle all calls and emails regarding processes and orientation bookings.
  • Booking for failed cycle follow-up
  • Assessing patient needs and accommodating accordingly.
  • Support Nursing team to facilitate patient care.
  • Support the physician with their additional duties outside of the clinic (i.e., teaching, public speaking, personal commitments)
  • Quickly and efficiently handle all incoming calls.
  • Other duties as needed.

Qualifications:

Education, Training and Experience:

  • Graduation from Grade 12 and completion of Medical Office Assistant certificate program.
  • Five years' work experience in a specialist's office scheduling multiple types of appointments.
  • Five years' experience working collaboratively with other healthcare professionals within a medical facility.

Skills and Abilities:

  • Ability to work quickly and accurately in all areas of responsibility
  • Ability to anticipate patient's and physician's needs
  • Demonstrated ability to organize and prioritize work in an environment subject to changing deadlines, stress, and interruptions
  • Ability to communicate effectively both verbally and in writing
  • Proven professional, positive attitude in all aspects of work
  • Ability to remain aware of other team members and to adjust workload to assist when required
  • Ability to work independently and as a member of a multi-disciplinary team
  • Broad knowledge of computerized database programs including EMR software
  • Proficient in the use of personal computers and applicable software applications
  • Physical ability to carry out all duties of the position.

Job Types: Full-time, Fixed term contract

Contract length: 18 months

Pay: From $55,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Ability to commute/relocate:

  • Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (required)

Experience:

  • Medical Specialist office: 5 years (preferred)
  • Medical office: 5 years (required)

Work Location: Hybrid remote in Vancouver, BC V5Z 3X7

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