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General Manager

2 weeks ago

St Catharines, Ontario, Canada The Other Bird Full time

What's An "Other Bird"?

The Other Bird is a hospitality family that includes The Mule & Rapscallion & Co.(Hamilton, ON), The Mule Burlington(Burlington, ON), and The Mule (Port Dover).

We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences. We are excited to be expanding The Mule to a new location in the St Catharines community in the near future

The Basic Gist

The General Manager works to ensure an overall successful restaurant operation with the support of The Other Bird's Operations Team. This position is directly responsible for organizing and overseeing all restaurant departments, including both Front-of-House & Back-of-House operations, as well as championing the achievement of long-term goals, including sales targets, guest satisfaction & team development.

That's a lot of hats — and the General Manager wears them all (stylishly) by delivering clear, consistent communication and organizational prowess.

The Job:

Operations (or The Day-To-Day Stuff):

  • Be the boss: organize and oversee daily restaurant operations, while delegating and working with their management team.
  • Be the boss, pt. II: Take ultimate responsibility for sales, purchasing, inventory, staffing, training, customer relations, and inter-departmental communication.
  • Follow the rules: Ensure compliance with fire, health, and safety regulations, adherence to the Liquor License Act, Ontario Health & Safety Act, etc.
  • Stay in touch: Liaise with The Other Bird Operations Team on a consistent basis.
  • Set the calendar: Ensure appropriate business hours and consistent scheduling is maintained and in accordance with business needs.
  • Mind the flock: Facilitate all staff hiring and performance reviews, in cooperation with The Other Bird's HR team.
  • Meet the people: Attend meetings, including Other Bird manager meetings, restaurant managers meetings, and general staff meetings.
  • Work with the family: Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events, and overall communication at all times.

Business Management (or The Numbers):

  • Crunch the numbers: Maintain a comprehensive understanding of all restaurant operations, and be confident in reporting financial numbers & operational updates to The Other Bird Operations team.
  • Spend the money: Prepare an annual restaurant budget for, in consultation with the Other Bird's Vice-President of Operations.
  • Crunch the numbers (again): Review monthly statements to ensure that all annual goals are met.
  • Help further crunch the numbers: Communicate with The Other Bird's Bookkeepers and HR team to facilitate payroll and fiscal administration.

How Much Work & When:

  • 40 hours per week
  • Must be able to balance weekly schedule based on business needs.
  • Must be able to adjust hours for administrative, social, or other needs outside normal business hours.
  • We don't want you to over-work, and we don't want you to under-work. We just expect you to manage your time.

In Exchange For Work, We Will Give You:

  • Salary, based on experience
  • Health & Dental Benefits
  • Paid Vacation Time
  • The famous (and awesome) Other Bird staff perks

Your Bosses Are:

  • The Mule's Director of Operations

Ideally, You Have Experience / Education:

  • 10+ years of experience working in the hospitality industry, specifically working in contemporary-casual restaurants/bars is required.
  • 5+ years Front-of-House restaurant management experience is required.
  • Back-of-House restaurant management experience will be a major asset.
  • Post-secondary education in Hospitality Management will be an asset.

How to Apply:

So, does this sound like you? If so, please respond with your cover letter and resume. We will contact successful candidates to set up an interview.

Job Type: Full-time

Pay: $66,775.00-$77,025.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Ability to commute/relocate:

  • St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you enjoy providing an amazing experience for both guests and staff?

Experience:

  • Restaurant: 10 years (required)
  • Restaurant management: 4 years (required)

Licence/Certification:

  • Food Handler Certification (required)

Location:

  • St. Catharines, ON (preferred)

Work Location: In person