Auto Glass Technical Lead

5 days ago

Saskatoon, Saskatchewan, Canada PGW Auto Glass ULC Full time

Job Title: Auto Glass Technical Services Lead

Position Overview: The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.

Key Responsibilities:

  • Team Leadership: Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.
  • Health & Safety: Ensure the strict enforcement of all H&S rules.
  • Technical Training Delivery: Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands-on demonstrations and practical exercises.
  • Skill Assessment: Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.
  • Quality Assurance: Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.
  • Service Coordination: Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.
  • Technical Expertise: Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.
  • Customer Interaction: Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.
  • Documentation: Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.

Qualifications:

  • High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred.
  • Proven experience in auto glass repair and replacement, with strong technical skills.
  • Previous experience in a supervisory or lead role.
  • Excellent communication and customer service skills.
  • Ability to manage a team and coordinate multiple tasks.
  • Attention to detail and commitment to quality.

Preferred Skills:

  • Certification in auto glass repair and replacement.
  • Knowledge of vehicle safety standards and regulations.
  • Proficiency in inventory management systems.

  • Auto Glass Technical Lead

    5 days ago

    Saskatoon, Saskatchewan, Canada PGW Auto Glass Full time

    Job Title:Auto Glass Technical Services LeadPosition Overview:The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service...

  • Auto Glass Technical Lead

    4 days ago

    Saskatoon, Saskatchewan, Canada PGW Auto Glass Full time

    Job Title: Auto Glass Technical Services Lead Position Overview: The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical...

  • Sales Administrator

    12 hours ago

    Saskatoon, Saskatchewan, Canada GT Glass Ltd. Full time

    Do you thrive in a collaborative environment and love putting people first? At GT Glass, we value teamwork, innovation, and care. Bring your solution-driven support skills to a place where both customers and employees enjoy an exceptional experience.Who We AreGT Glass was established in 2008 by Greg & Trish Holst as a small business out of our garage with...

  • Insurance Advisor, Auto

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Westland Insurance Group Full time

    We're searching for an Insurance Advisor, Auto. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for an Insurance Advisor, Auto at our office 8th Street office in Saskatoon, SK. Do you love to provide exceptional client service? If so, you will love working for Westland We are looking for a career minded...

  • Insurance Advisor, Auto

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Talent Acquisition Team at Westland Insurance. Text reply only. Full time

    We're searching for an Insurance Advisor, Auto. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for an Insurance Advisor, Auto at our office 8th Street office in Saskatoon, SK. Do you love to provide exceptional client service? If so, you will love working for Westland We are looking for a career minded...

  • Technical Solutions Manager

    3 days ago

    Saskatoon, Saskatchewan, Canada Sasktel Full time

    At SaskTel, we don't just think big – we innovate and lead the way We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformativeTechnical Solutions Manager-Security.Location: Saskatoon,...

  • Lead Technician

    2 weeks ago

    Saskatoon, Saskatchewan, Canada YMCA of Saskatoon Full time

    ←Back to all jobs at YMCA of SaskatoonLead Technician - Facility and Building OperationsPosition SummaryAre you a hands-on problem solver who prefers being on the tools rather than behind a desk? The YMCA of Saskatoon is seeking a Lead Technician to take a frontline role in maintaining, repairing, and supporting the operation of our facilities.The...

  • Production - Team Lead - Night Shift

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Crestline Coach Lted. Full time

    Make a difference, build life-saving ambulances."Do you want to manufacture a vehicle that saves lives?"Role: Team LeadLocation: SaskatoonWork Schedule: Night shift, Monday – Thursday, 5:45 pm to 4:15 amCrestline Coach is a long-established family orientated organization in Saskatoon, SK, that has grown to become North America's leading ambulance...

  • Production - Team Lead - Night Shift

    34 minutes ago

    Saskatoon, Saskatchewan, Canada Crestline Coach Ltd. Full time

    Make a difference, build life-saving ambulances."Do you want to manufacture a vehicle that saves lives?"Role: Team LeadLocation: SaskatoonWork Schedule: Night shift, Monday – Thursday, 5:45 pm to 4:15 amCrestline Coach is a long-established family orientated organization in Saskatoon, SK, that has grown to become North America's leading ambulance...

  • Mine Construction Lead

    4 days ago

    Saskatoon, Saskatchewan, Canada Shaft and Tunnel Consulting Services Ltd. Full time

    Shaft and Tunnel Consulting Services Ltd. is an employee-owned company specializing in the design and construction management of tunnels, shafts, and other underground infrastructure. Based in Saskatoon, SK, the company's core mission is to provide expert solutions for complex underground projects, with a focus on delivering high-quality results on time and...