M365 Copilot Engineer

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Designs, builds, deploys, and maintains enterprise integration of Microsoft 365 Copilot services (Copilot for Work/Web, Copilot Studio, Copilot for Azure, Security Copilot, etc.) into BMO's IT infrastructure. Ensures these AI-powered systems function efficiently, securely, and seamlessly alongside existing technology. Applies in-depth experience with cloud and on-premises infrastructure to plan and coordinate the rollout of Copilot solutions, with robust security controls and disaster recovery options in place.

• Develops and tests connectors for internal tools and data sources to extend Copilot capabilities; vets new Copilot and agentic features/integrations in a controlled environment before enterprise rollout, ensuring they meet security and performance standards.
• Manages Copilot Studio access and coordinates proof-of-concept (PoC) activities for emerging Copilot technologies, collecting feedback and refining solutions prior to broad deployment.
• Ensures endpoint readiness (e.g. verifies Netskope configurations, Windows 11 compatibility, 64-bit Office support) so that user devices and networks can fully support Copilot features.
• Collaborates with enterprise architecture and risk teams (ARC) and engineering on secure vetting of Azure Copilot and Security Copilot features, validating compatibility and compliance with BMO's requirements for deployment.
• Researches and acts on Azure Advisor recommendations to improve cloud performance, reduce costs, and enhance security posture; proposes actionable improvements to optimize Copilot services based on these insights.
• Develops and leverages AI-driven automation tools (e.g. an AI "shell" using Azure CLI) to create internal solutions that streamline Azure operations and support BMO's cloud automation initiatives.
• Monitors and manages the security posture of Copilot services, proactively preventing policy conflicts and mitigating risks associated with integrating new AI capabilities into the environment.
• Identifies performance-impacting policies or configurations and suggests enhancements to improve system efficiency and user experience for Copilot-enabled services.
• Acts as the primary technical liaison between the Copilot integration team and other IT teams, vendors, and partners – collaborating to design solutions and resolve complex issues related to Copilot and M365 services.
• Diagnoses complex issues across network, cloud, or application layers (e.g. latency, integration errors) and implements corrective solutions to ensure high availability of Copilot features.
• Manages and coordinates the release of Copilot-related changes into production, following standardized change management procedures to minimize risk to existing services.
• Creates release plans, test and validation strategies, and schedules/tracking tools to ensure smooth deployment of Copilot updates and new integrations with minimal disruption.
• Evaluates the effectiveness of current systems and integration approaches, and assists in developing improvement strategies for Copilot and related services based on findings.

Qualifications:

Foundational

- Network routing, switching, and security

- Configuration management

- Systems administration

- Scripting languages (e.g. PowerShell, Python)

- IT infrastructure library (ITIL) basics

- Root cause analysis and troubleshooting

- Cloud computing fundamentals

- Cybersecurity and privacy principles

- IT automation mindset (Digital First)

- Building and managing relationships

- Adaptability and continuous learning

Intermediate

- Network routing, switching, and security (intermediate proficiency)

- Virtualization and virtual machines

- Operating systems & platforms (Windows/Linux)

- Microsoft 365 and Azure cloud platform administration

- Infrastructure as Code (IaC) practices

- Quality assurance and control processes

- Identity and access management (e.g. Azure AD/Entra ID)

- Containerization (e.g. Docker, Kubernetes)

- Continuous improvement management

Advanced

- Hardware infrastructure (advanced knowledge)

- Version control systems (e.g. Git)

- Enterprise cloud architecture & SaaS integration

- Experience with AI/ML-powered solutions and automation

Experience:

Typically 5–7 years of relevant experience in IT infrastructure, cloud services, or software engineering (or an equivalent combination of education and experience). A post-secondary degree in a related field of study is preferred. Deep knowledge and technical proficiency are gained through extensive hands-on experience and continuous learning in fast-evolving technology environments.

Salary:

Pay Type:

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: 

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.