Office Support Clerk III

Requisition ID:
44770

Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose & Function
This position works within the Animal Services Department in a fast paced customer service oriented front line environment. The incumbent is responsible for dispatching Animal Control Officers in the field, operating a switchboard, communicating on a radio system and performing a wide variety of clerical duties. Employees of Animal Services operate under non-standard hours of work with established hours of 8:00am – 8:00pm, including weekends. An unrestricted availability to work within the non-standard hours of operation is highly desirable.

Specific Duties & Responsibilities
Duties include: preparing and processing various forms and documents including dog license applications and renewals, investigative statements and reports, animal impound forms, adoption applications and all other documents related to the department's administrative process. Process incoming office mail and emails. Attend front line customer service and reception including dispatch, operating a switchboard and responding to public inquiries regarding the Animal Control Bylaw and kennel processes. Attend incoming complaints and dispatch calls for the Animal Control Officers while practicing efficiency and diplomacy. Check daily cash deposits and process all related documents and reports. Create and maintain office files for consistent and accurate data tracking. Perform duties with little supervision and make independent decisions based on knowledge of departmental and City Policies and Procedures. Work with various departments and agencies, both internally and externally, in the City of Vancouver.

Qualifications

• Completion of Grade 12 including or supplemented by related administrative and standard software courses, or an equivalent combination of training and experience.
• Knowledge of dog related issues including various dog breeds and kennel procedures is an asset.
• Knowledge of the Animal Control By-Law no. 9150 and the related prosecution process is an asset.
• Working knowledge of the geography of Vancouver including streets, parks and schools, is preferred,
• Working knowledge of Word, Excel and Outlook along with the ability to work with multiple programs simultaneously.
• Previous exposure to Amanda, SAP, VanMap, Cisco and Lagan along with experience in the City's accounting processes including deposits and time entry is preferred.
• Proven ability to multitask a high volume workload in a fast paced, high functioning administrative environment with frequent interruptions and shifting priorities.
• Demonstrates excellent communication skills to deal tactfully and effectively with the public, coworkers and supervisors.
• Experience in payment processing and balancing daily to an account session and float is an asset.
• Applicants are preferred to have considerable related clerical experience with computerized record keeping systems as well as excellent organizational skills, attention to detail, effective keyboarding and accurate data entry.

Business Unit/Department
: Development, Buildings & Licensing (1250)

Affiliation:
CUPE 15 Non Pks

Employment Type:
Auxiliary/Casual

Position Start Date:
January 2025

Salary Information:
Pay Grade GR-015: $29.2 to $34.3 per hour

Positions:
multiple

Application Close:
January 21, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

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