RV Service Manager

Country Campers Sales Ltd., a subsidiary of the Leisure Days RV Group, located in McIntosh Hill, New Brunswick, has an immediate opportunity for a bilingual (English/French) RV Service Manager.

We offer:

• A collegial work environment
• Competitive Compensation: $65-75K annually + monthly bonus + vacation pay
• Group Benefits, RRSP Plan with employer match
• Training in support of your role

Overview:

As a Service Manager in the RV dealership, you will be answering questions from customers and service providers. You will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery. You will schedule appointments, process orders, monitor delivery and handle customer complaints.

Reports to: General Manager

Key Responsibilities & Accountabilities:

• Interact with customers, listen to their questions and concerns, and provide timely responses.
• Educate clients about the company's products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Serve as a link between customers and different departments in the organization.
• Be capable of opening and closing all customer paid, warranty, and internal repair orders with management approval.
• Follow procedures for the quick and efficient handling of warranty items, including proper storage of these items.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns, and resolve customer grievances.
• Record customer details and transactions.
• Assign work to technicians based on skill level and current resource utilization.
• Stay current on parts and pricing to be able to provide customers with up-to-date product knowledge.
• Ensure the shop is compliant with government regulations, safety guidelines and policies.
• Maintain strict adherence to dealership policies on RV care and operation.

Essential Skills & Qualifications:

• Fluently bilingual (English/French).
• High school diploma or equivalent.
• Minimum 3 year's experience in service/service management.
• Prior RV or Automotive experience, management experience and service writer experience are preferred
• Knowledge of the RV industry is an asset.
• Proven experience in sales, customer relations, or related positions.
• Excellent communication skills.
• Excellent customer services skills.
• Problem solving and listening skills.
• Patient disposition to resolve conflicts.
• Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.
• Knowledgeable in industry-specific software.
• Basic accounting skills and knowledge of electronic payment systems.
• Ability to periodically lift up to 25 lbs.
• Ability to work independently and as a team member.

Leisure Days RV Group is Canada's largest RV dealership network, proudly operating over 25 dealerships across Ontario, Nova Scotia, and New Brunswick, with plans for sustainable growth.

Founded in 2003 with the opening of RV Canada in Ottawa, we have grown into a leading, sales-focused organization dedicated to driving results. Our scale and superior purchasing power enable us to provide customers with unmatched access to RV sales, rentals, parts, and services.

As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.

Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.

A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.