Bilingual Customer Service Representative – Insurance
2 weeks ago
Start Date: January 12, 2026 Bilingual Customer Service Representative – Insurance Exciting 6 -month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem -solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture, and potential for permanent conversion. What is in it for you: • Hourly salary of $24.96. • 6 -month contract with the potential for permanent employment. • Hybrid model: Work on -site Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. • Candidates may also choose to work full -time in the office, if preferred. • Standard schedule: 37.5 hours per week, full -time position. • Shift times vary between 9:00 AM and 9:00 PM AST, Monday to Friday, with rotating weekly schedules to accommodate clients across Canadian time zones. Training schedule: • Training lasts 9 weeks, including a nesting period. • Training hours are from 9:00 AM to 5:00 PM AST, Monday to Friday. • Following training, candidates transition to regular rotating shift schedules. • Candidates must be available to attend on -site on a Monday to pick up equipment before training begins. Responsibilities: • Respond to a high volume of inbound calls (approximately 50 per day) from internal and external clients. • Provide accurate and timely information regarding group insurance plans, products, and services. • Navigate multiple systems and tools to research and resolve client inquiries efficiently. • Demonstrate empathy, professionalism, and excellent interpersonal skills during every interaction. • Collaborate with team members and maintain a positive, customer -first attitude. • Participate actively in a 9 -week paid training program (including nesting period) to ensure success. • Maintain a secure, private, and distraction -free remote workspace as part of hybrid setup. • Adhere to rotating weekly schedules to support clients in various time zones across Canada. • Follow confidentiality protocols and data protection practices in every aspect of the role. • Meet key performance indicators and contribute to a high -performing, inclusive team. What you will need to succeed: • High school diploma required. Post -secondary education is considered an asset. • 1+ year of experience in customer service, preferably in a contact center, retail, or service industry. • Comfortable working in a fast -paced, changing environment. • Excellent problem -solving and decision -making abilities. • Strong communication and interpersonal skills. • Demonstrated ability to learn and apply new information quickly. • Familiarity with Microsoft Office applications (Outlook, Teams, etc.) and multitasking across systems. • Experience in insurance, group benefits, or financial services is a strong asset. • Previous experience using Salesforce is considered an advantage. • Bilingual in English and French to support clients in both languages. • Excellent written and verbal communication skills. Why Recruit Action? Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted. # MFCJP
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Nova Scotia, Canada Uniform Works Limited - Powered by GALLS Full timeA local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual Customer Service Representative. Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer...
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Nova Scotia, Canada Uniform Works Limited - Powered by GALLS Full timeA local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual Customer Service Representative. Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer...
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Nova Scotia, Canada Uniform Works Limited - Powered by GALLS Full timeA local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual Customer Service Representative. Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer...
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Montréal, Québec, HA A, Canada Recrute Action Full time $62,500 - $125,000 per yearStart Date: January 12, 2026 Bilingual Customer Service Representative – Insurance Exciting 6 -month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem -solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture,...
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Nova Scotia, Canada Uniform Works Limited - Powered by GALLS Full timeA local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual Customer Service Representative.Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer...
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Nova Scotia, Canada Uniform Works Limited - Powered by GALLS Full timeA local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual Customer Service Representative.Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer...
