Claims Examiner

Career Level 12

Kaylyn Reid

Canada Operations & Business Enablement, Can Ops - Claims

Permanent Full Time

This position is being offered on a hybrid basis in Montreal. Please note we are
ONLY considering French and English bilingual candidates
for this position. As a requirement of this application, you will be asked to complete a
typing assessment in French and English.
If you want to be rewarded for individual performance and contributions, Canada Life offers you the opportunity to begin an enriching and challenging career with our Claims Examiner team. You will be supported and rewarded for achieving clear individual and team objectives.

As a part of our Claims Examiner team, you will have the opportunity to support Canada Life's business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members. You will make payment decisions, and work to ensure your performance targets are met.

Canada Life offers a competitive salary and bonus program that rewards your performance in achieving individual and team objectives. As well, an employee recognition program rewards exceptional performance. In addition to salary, annual bonus, and employee recognition programs, you are entitled to a comprehensive benefit package, with options to personalize the benefits package to meet the needs of you and your family.

What You Will Do

• Review, investigate and adjudicate Canadian Health and Dental claims in accordance with Group policy contracts
• Conduct telephone calls to health and dental service providers for incomplete claims information
• Make accurate payment decisions according to adjudication guidelines
• Living our values of Customer View; Integrity; Partnership; and Communities

What You Will Bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Minimum keyboarding speed of 40 wpm, must be able to handle large volumes of work with a high level of accuracy
• Well developed analytical skills
• Must have excellent written and verbal communication skills in English and French
• Proven organizational skills
• Candidate must be able to work in a team environment as well as work independently with minimal supervision
• Reliable team member with good attendance
• Customer Service Focused
• Ability to excel within a Purpose/Vision driven environment
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between
$42, 500minimum
- $57, 400 maximum
annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.