Customer Collaboration Manager

Your Tasks

Sales Forecast & Retail Management

• Lead and shape the strategic forecasting framework to align with long-term business objectives in relation to the customer's Baseline POS, Innovations, and Promotions.
• Analyze consumer point-of-sale trends (velocity, seasonality, distribution gaps) and customer order plans to identify replenishment opportunities and ensure optimal in-stock performance.
• Participate in the monthly S&OP cycle, aligning the customer's annual plan with the Customer Business Manager (CBM) based on order plans and inventory, and input key updates into Account Health meetings.
• Design and implement strategies to optimize supply chain performance, reduce systemic inefficiencies, and enhance customer experience.

Account Operations

• Collaborate with retail customers to ensure accurate, consistent, and efficient order patterns for both open stock and displays.
• Monitor monthly shipment targets, in-stock performance, fill rate, and weeks of supply (WOS), proactively addressing performance gaps.
• Collaborate with Customer Service, Sales, Demand Planning, Logistics, and Reservations teams to ensure optimal order fulfillment.
• Manage the execution of promotional calendars and lead internal and external stakeholders to deliver on time.
• Ensure relaunches, GTIN changes, and UPC transitions are executed as planned, coordinating with Sales to secure timely customer item setup.
• Collaborate with supply chain partners to mitigate financial exposure related to service and customer compliance issues; work closely with Supply Chain Controlling to forecast deductions and resolve recurring pain points.
• Serve as the strategic architect of the Walmart supply chain partnership, driving initiatives that unlock mutual growth and competitive advantage.

Cross-Functional Leadership

• Own Customer Supply Chain KPIs, including In-Stock %, Fill Rate, Penalties/Net Sales %, WOS, and Returns/Net Sales %.
• Drive initiatives with account team members to develop and implement continuous improvement projects that support both company and customer goals.
• Contributor to the annual Joint Business Plan, category growth strategies and innovation pipeline alignment acting as the key stakeholder for the supply chain function, bringing vision and leadership in how to optimize strategic partnership between Walmart Canada and Beiersdorf.
• Build and manage multi-level relationships with internal and external partners, acting as the single point of contact for all customer supply chain topics.
• Lead or support internal and customer-facing meetings, preparing agendas, materials, and follow-ups.
• Participate actively in the planning community by sharing learnings and helping develop standardized best practices for customer collaboration across the supply chain.

Your Profile

• Bachelor's degree in supply chain, Business, Operations, or related field
• 3–5+ years of experience in supply chain, replenishment, forecasting, demand planning, customer operations, or account management
• Strong analytical capabilities with experience interpreting POS trends, inventory metrics, and replenishment indicators
• Proven experience collaborating with retail partners and internal cross-functional teams
• Knowledge of S&OP processes, demand planning principles, and supply chain performance metrics
• Proficiency in Excel and planning/ERP systems (SAP, OMP, JDA, or similar)

Preferred Qualifications

• Experience in CPG, retail operations, distribution, or customer supply chain roles.
• Understanding of customer compliance frameworks and deductions management.

Skills
Core Skills & Competencies

• Analytical Thinking: Ability to translate data into insights, identify risks, and propose solutions.
• Collaboration & Relationship Building: Skilled at engaging with cross-functional internal and external partners at multiple levels
• Communication: Clear, concise, and confident in verbal and written communication.
• Ownership & Accountability: Takes initiative, drives results, and proactively addresses performance gaps.
• Problem-Solving: Strong ability to troubleshoot supply chain challenges and implement corrective actions.
• Planning & Prioritization: Ability to manage multiple workflows, timelines, and stakeholder needs.
• Continuous Improvement Mindset: Identifies opportunities to optimize processes and enhance customer experience.
• Detail Orientation: Ensures accuracy in forecasts, order management, and KPI tracking.

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, Coppertone, Elastoplast, and Aquaphor. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Our Supply Chain team is seeking a dynamic individual who will challenge the status quo and guide us in achieving first class value creation, build trust with colleagues and partners, simplify our business processes, drive growth and fight for our share. The scope of this position is national.

You are responsible for leading the end-to-end customer supply chain relationship to ensure product availability, service excellence, and strong operational execution. This role manages the collaborative forecast process, drives accurate replenishment planning, and partners closely with retail customers and internal cross-functional teams to deliver business objectives.

In this role you proactively identify trends, optimize order patterns, mitigate service risks, and lead continuous improvement initiatives that strengthen customer collaboration and support long-term growth. Acting as the primary point of contact for customer supply chain topics, this role is critical in enabling operational efficiency, service performance, and aligned business planning.

Additional information

What You Can Expect From Beiersdorf Canada
You will join an entrepreneurial, innovative, and fast paced culture where every employee's contributions make a big impact. Our teams act with Care, Simplicity, Courage, and Trust to continuously improve as leaders and deliver superior skin care products.

At Beiersdorf, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.