Call Center Agent

2 days ago

Toronto, Ontario, Canada Channel Partners Group Full time


We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and efficient manner. If you have excellent communication skills and enjoy helping others, this is the perfect opportunity for you

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Manage customer accounts, including setting up new accounts and updating existing information.
  • Handle customer complaints and provide appropriate solutions or escalate issues to the relevant department.
  • Maintain detailed records of customer interactions and transactions.
  • Follow up on customer inquiries and ensure resolution is satisfactory.
  • Collaborate with team members to improve customer experience and streamline processes.
  • Stay knowledgeable about our products and services to provide accurate information to customers.

Qualifications:

  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-focused attitude.
  • Proficiency in using computers and navigate various software applications.
  • Ability to work independently and as part of a team in a fast-paced environment.

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