MIS NetSuite Service Desk Support

10 hours ago

Montreal, Quebec, Canada Quadbridge Full time $55,000 - $65,000 per year
MIS NetSuite Service Desk Support 

Ce poste est également affiché en français.

Who We Are: 

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.
With locations in Montreal, Kitchener and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we're building tomorrow's solutions, together.

This Role:

The NetSuite Service Desk Support role is a critical addition to our MIS team, designed to stabilize and enhance our ERP environment. You will act as the first line of support for NetSuite users, resolving issues quickly, guiding users through workflows, and maintaining system integrity. This role directly supports quoting, billing, and operational continuity, while enabling strategic focus for our Business Analyst and leadership teams. This role reports to the Vice-President, Innovation and Technology

Responsibilities:

  • Provide first-line support for NetSuite ERP users across departments.
  • Troubleshoot issues related to saved searches, custom forms, role-based permissions, and integrations (e.g., ChannelOnline sync).
  • Maintain SLA compliance and reduce ticket backlog.
  • Create and maintain documentation and SOPs for transparency and scalability.
  • Collaborate with MIS and internal IT teams to ensure system stability.
  • Support strategic automation and governance initiatives.

Required Skills and Qualifications

  • NetSuite SuiteFoundation Certification.
  • Minimum 2 years of hands-on NetSuite ERP support experience.
  • Technical proficiency in saved searches, custom forms, and role-based permissions.
  • Strong empathy and verbal communication skills for user support.
  • Experience with ticketing systems and IT service management.
  • Self-motivated and proactive.
  • Strong written and verbal communication for guiding users and documenting SOPs.
  • Problem-solving mindset and ability to manage multiple priorities under pressure.

Nice-to-Have Skills:

  • Advanced NetSuite customization.
  • Familiarity with integrations and backend scripting.
  • Workflow optimization and automation experience.
Why Quadbridge: 
  • Invest in Your Future– Benefit from our RRSP program to help you plan ahead.
  • Grow With Us– Take advantage of ongoing professional training and development opportunities.
  • Comprehensive Coverage– A complete health, dental, life and LTD insurance plan
  • Top-Tier Equipment– We provide everything you need to do your best work.
  • A Vibrant Workplace– Join us for monthly social and team building events.
  • Perks You'll Love – In our Montreal office, enjoy an onsite chef and gym.
  • Bring Your Best Friend– Our offices are pet-friendly

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m.
Full-time, permanent, hybrid

Salary range:

$55,000 to $65,000 per year, plus bonus

Application deadline: December 15, 2025.

This offer is for an existing vacancy.

  • Support technique NetSuite

    47 minutes ago

    Montreal, Quebec, Canada SIM Full time $55,000 - $65,000 per year

    Assistance technique Systèmes d'information de gestionQui sommes-nous ?Quadbridge est un fournisseur nord-américain de solutions informatiques en pleine croissance qui aide les entreprises à relever les défis complexes auxquels elles sont confrontées au quotidien, grâce à des partenariats solides avec des fournisseurs de technologies de pointe et à...

  • NetSuite Planning

    7 days ago

    Montreal, Quebec, Canada GURUS Solutions Full time $90,000 - $120,000 per year

    As a member of the Products & Analytics team, the NetSuite Planning & Budgeting (NSPB) Consultant will drive successful NSPB implementations for our diverse customer base. This role involves close collaboration with ERP Consultants and Project Managers to deliver cutting-edge Planning and Budgeting capabilities to our NetSuite customers. Additionally, you...

  • NetSuite Planning

    7 days ago

    Montreal, Quebec, Canada GURUS Solutions Full time $60,000 - $120,000 per year

    As a member of the Products & Analytics team, the NetSuite Planning & Budgeting (NSPB) Consultant will drive successful NSPB implementations for our diverse customer base. This role involves close collaboration with ERP Consultants and Project Managers to deliver cutting-edge Planning and Budgeting capabilities to our NetSuite customers. Additionally, you...

  • NetSuite Technical Consultant

    7 days ago

    Montreal, Quebec, Canada SystemsAccountants Full time $80,000 - $120,000 per year

    Vursor is looking to hire a Technical NetSuite Consultant to manage our clients' technical needs throughout their NetSuite Implementations and beyond. This role is perfect for a developer who is excited to work with a variety of clients and enjoys taking on challenging technical requirements.Role Overview :This role will manage and coordinate technical...

  • NetSuite Principal Consultant

    7 days ago

    Montreal, Quebec, Canada SystemsAccountants Full time US$130,000 - US$170,000

    Do you have NetSuite consulting experience, and are you seeking a new role for a growing North American Alliance Partner? If so, we'd love to hear from you Vursor is looking for a skilled NetSuite Principal Consultant, and the full-time role comes with an attractive salary and benefits package.As a Principal Consultant, you will manage and coordinate project...

  • NetSuite Account Executive

    7 days ago

    Montreal, Quebec, Canada SystemsAccountants Full time US$80,000 - US$120,000 per year

    Account ExecutiveVursor, is hiring an Account Executive to drive the overall growth of the business through increased sales.Vursor is a rising star in the NetSuite Alliance Partner space. We have accomplished this through our commitment to our clients and the strength of our continued offering in the financial systems space. This is an exciting opportunity...

  • Senior Netsuite Consultant

    2 weeks ago

    Montreal, Quebec, Canada Houseblend Full time $100,000 - $120,000 per year

    Who weare:A fast growing, Certified Netsuite Implementation Company whose founder, an Olympic athlete, is considered to be one of the top Netsuite consultants in North America.Our company model is based on assembling and developing top tier Netsuite consultants in order to deliver premium results for our clients . We are sought after by clients to address...

  • Senior Netsuite Developer

    1 week ago

    Montreal, Quebec, Canada Quadbridge Inc. Full time $80,000 - $120,000 per year

    Who We AreQuadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where...

  • Consultant(e), NetSuite

    7 days ago

    Montreal, Quebec, Canada Solutions GURUS (GURUS Solutions) Full time $60,000 - $120,000 per year

    English version to followNos consultants sont des experts en implémentation du système d'affaires ERPcloud,NetSuite. Ils participent à l'évaluation des besoins et au développement de solutions innovatrices. Leurs responsabilités incluent l'estimation, l'analyse, le design, la personnalisation et l'implémentation de NetSuite.Nos consultants ERP sont...

  • Développeur ERP NetSuite

    7 days ago

    Montreal, Quebec, Canada Videotron Full time $80,000 - $120,000 per year

    Description de l'entreprise Vidéotron, l'une des principales entreprises de télécommunication au Canada, entretient un lien unique et privilégié avec la population et est d'ailleurs tenue en haute estime par ces client·es étant l'entreprise de télécommunication la plus admirée des Québécois·es.Travailler chez Vidéotron c'est se joindre à une...