Alumni and Donor Services Representative

A Job Description Is Available Upon Request
Date Posted:
01/29/2026

Req ID:
46776

Faculty/Division:
VP - Division of University Advancement

Department:
Advancement Services

Campus:
St. George (Downtown Toronto)

Position Number:

Description
About us:
The Division of University Advancement (DUA) aims to sustain and enhance the University's academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituents meaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University's vision for growth and innovation. We are focus on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions and creating an organization and culture that fosters diversity and inclusiveness.

Your Opportunity
Advancement Services at DUA is responsible for finance and administration, facilities and space management, knowledge management, human resources, alumni and donor services and information management. With the breadth of services we deliver, our team is comprised of individuals with a broad range of knowledge and experience. We hire outstanding people from a variety of backgrounds and currently seek an Alumni Donor Services Representative to join our diverse group of talent.

Under direction from the Associate Director, Alumni and Donor Services, the incumbent provides a superior level of alumni and donor relations service supportby responding to a high volume of inquiries and concerns from donors, alumni, faculty and staff; and carriage to resolution any complaints that are received ensuring a satisfactory outcome, referring complex cases to the appropriate subject matter experts. In support of the Donations Management team, the incumbent will contact external stakeholders in order to resolve donor concerns and/or discrepancies, drafts correspondence pertaining to donor services, drafts and revises process documents for reference and training, as well as deliver training to DUA and divisional colleagues in ARBOR interpretation, reporting, processes and guidelines. In this role, the incumbent will support tracking and monitoring donations, including accepting donations and following up on existing gifts by phone.

Your Responsibilities Will Include

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving issues within the scope of the role and escalating problems as required
• Liaising with various stakeholders to foster collaboration
• Updating and maintaining records
• Tracking and monitoring donations received against donations pledged
• Verifying the accuracy and completeness of information
• Generating reports
• Serving as a resource to others by providing (non-supervisory) administrative guidance

Essential Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three (3) years relevant experience in administration.
• Experience in financial procedures, biographic data and processes with respect to charitable donations.
• Prior customer service experience in a professional setting.
• High level of computer aptitude and accuracy to include MS Word, Excel, Adobe Acrobat, internet, and ARBOR required.
• Knowledge of Blackbaud or equivalent donations management software familiarity.
• Knowledge of CRA guidelines and federal and provincial privacy legislation.
• Ability to exercise initiative and sound judgment, tact and discretion in the performance of the job functions where an emphasis on the confidentiality ofthe information used in the performance of these duties is essential.
• Ability to pay meticulous attention to detail and accuracy of information.
• Strong communication skills and ability to demonstrate professionalism and tactfulness.

Assets (Nonessential)

• General administrative accounting background preferred.
• Familiarity with the University's policies, structure and systems an asset.
• Knowledge of Sharepoint an asset.

To Be Successful In This Role You Will Be

• Approachable
• Courteous
• Diplomatic
• Multi-tasker
• Tactful
• Team player

Closing Date:
02/09/2026, 11:59PM ET

Employee Group:
USW

Appointment Type
: Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category:
Administrative / Managerial

Recruiter:
Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact

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